Effective apology : mending fences, building bridges, and restoring trust / John Kador.

By:

Kador, John

Material type: Text

TextSeries: BK business bookPublication details: San Francisco, CA : Berrett-Koehler Pub., 2009.Edition: 1st edDescription: 1 online resource (273 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781605091396
1605091391
9781609944575
1609944577
1282300628
9781282300620
9786612300622
6612300620

Subject(s): Genre/Form:

Additional physical formats: Print version:: No titleDDC classification:

659.2 22

LOC classification:

HD59.2 .K34 2009eb

Online resources:

Click here to access online

Contents:

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

Summary: From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.

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Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references (pages 243-251) and index.

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.