MARC details
000 -LEADER |
fixed length control field |
05725cam a2201129Ia 4500 |
001 - CONTROL NUMBER |
control field |
ocn449521239 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OCoLC |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20220713011406.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
fixed length control field |
m o d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr cnu---unuuu |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
090202s2009 cau ob 001 0 eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
Canceled/invalid LC control number |
2009002120 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
CDX |
Language of cataloging |
eng |
Description conventions |
pn |
Transcribing agency |
CDX |
Modifying agency |
N$T |
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OCLCQ |
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EBLCP |
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OUN |
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IDEBK |
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OCLCQ |
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MHW |
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OCLCQ |
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COO |
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E7B |
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UMI |
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OCLCQ |
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YDXCP |
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DEBSZ |
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OCLCQ |
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OCLCF |
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OCLCQ |
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TEFOD |
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B24X7 |
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VALIL |
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TEFOD |
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OCLCQ |
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BIBBD |
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LTP |
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AGLDB |
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OCLCQ |
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JBG |
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PIFME |
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PIFAG |
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ZCU |
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MERUC |
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OCLCQ |
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WY@ |
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U3W |
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LUE |
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BRL |
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STF |
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WRM |
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VNS |
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VTS |
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CEF |
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NRAMU |
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ICG |
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INT |
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VT2 |
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OCLCQ |
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WYU |
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G3B |
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TKN |
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OCLCQ |
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UAB |
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DKC |
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AU@ |
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OCLCQ |
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UKAHL |
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OCLCQ |
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INARC |
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VLY |
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RECBK |
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EYM |
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QGK |
-- |
OCLCO |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
National bibliography number |
GBA930828 |
Source |
bnb |
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
Canceled or invalid record control number |
014937859 |
Source |
Uk |
019 ## - |
-- |
646813226 |
-- |
759841462 |
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778356093 |
-- |
1037444346 |
-- |
1162413822 |
-- |
1241922624 |
-- |
1295609188 |
-- |
1300476024 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781605091396 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1605091391 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781609944575 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1609944577 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Cancelled/invalid ISBN |
9781576759011 |
Qualifying information |
(pbk. ; |
-- |
alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Cancelled/invalid ISBN |
1576759016 |
Qualifying information |
(pbk. ; |
-- |
alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1282300628 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781282300620 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9786612300622 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
6612300620 |
029 0# - (OCLC) |
OCLC library identifier |
CDX |
System control number |
10902027 |
029 1# - (OCLC) |
OCLC library identifier |
AU@ |
System control number |
000051545807 |
029 1# - (OCLC) |
OCLC library identifier |
DEBBG |
System control number |
BV040902115 |
029 1# - (OCLC) |
OCLC library identifier |
DEBBG |
System control number |
BV043064776 |
029 1# - (OCLC) |
OCLC library identifier |
DEBBG |
System control number |
BV044142088 |
029 1# - (OCLC) |
OCLC library identifier |
DEBSZ |
System control number |
378295799 |
029 1# - (OCLC) |
OCLC library identifier |
DEBSZ |
System control number |
381381803 |
029 1# - (OCLC) |
OCLC library identifier |
DEBSZ |
System control number |
396337821 |
029 1# - (OCLC) |
OCLC library identifier |
DEBSZ |
System control number |
421953705 |
029 1# - (OCLC) |
OCLC library identifier |
GBVCP |
System control number |
785359249 |
029 1# - (OCLC) |
OCLC library identifier |
NZ1 |
System control number |
13448357 |
029 1# - (OCLC) |
OCLC library identifier |
NZ1 |
System control number |
15198510 |
029 1# - (OCLC) |
OCLC library identifier |
AU@ |
System control number |
000068713474 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)449521239 |
Canceled/invalid control number |
(OCoLC)646813226 |
-- |
(OCoLC)759841462 |
-- |
(OCoLC)778356093 |
-- |
(OCoLC)1037444346 |
-- |
(OCoLC)1162413822 |
-- |
(OCoLC)1241922624 |
-- |
(OCoLC)1295609188 |
-- |
(OCoLC)1300476024 |
037 ## - SOURCE OF ACQUISITION |
Stock number |
CL0500000126 |
Source of stock number/acquisition |
Safari Books Online |
037 ## - SOURCE OF ACQUISITION |
Stock number |
23E013AD-8B26-4489-B186-2B250C01538E |
Source of stock number/acquisition |
OverDrive, Inc. |
Note |
http://www.overdrive.com |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD59.2 |
Item number |
.K34 2009eb |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
BUS |
Subject category code subdivision |
052000 |
Source |
bisacsh |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
659.2 |
Edition number |
22 |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
MAIN |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Kador, John. |
9 (RLIN) |
232346 |
245 10 - TITLE STATEMENT |
Title |
Effective apology : |
Remainder of title |
mending fences, building bridges, and restoring trust / |
Statement of responsibility, etc |
John Kador. |
250 ## - EDITION STATEMENT |
Edition statement |
1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
San Francisco, CA : |
Name of publisher, distributor, etc |
Berrett-Koehler Pub., |
Date of publication, distribution, etc |
2009. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
1 online resource (273 pages) |
336 ## - |
-- |
text |
-- |
txt |
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rdacontent |
337 ## - |
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computer |
-- |
c |
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rdamedia |
338 ## - |
-- |
online resource |
-- |
cr |
-- |
rdacarrier |
347 ## - |
-- |
text file |
490 1# - SERIES STATEMENT |
Series statement |
A BK business book |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (pages 243-251) and index. |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
520 ## - SUMMARY, ETC. |
Summary, etc |
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships. |
588 0# - |
-- |
Print version record. |
546 ## - LANGUAGE NOTE |
Language note |
English. |
590 ## - LOCAL NOTE (RLIN) |
Local note |
eBooks on EBSCOhost |
Provenance (VM) [OBSOLETE] |
EBSCO eBook Subscription Academic Collection - Worldwide |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Corporate image. |
9 (RLIN) |
79564 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Apologizing. |
9 (RLIN) |
142604 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Corporations |
General subdivision |
Public relations. |
9 (RLIN) |
161644 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Business communication. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Crisis management. |
9 (RLIN) |
37480 |
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Entreprises |
General subdivision |
Image. |
9 (RLIN) |
927938 |
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Excuses (Regret) |
9 (RLIN) |
966975 |
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Sociétés |
General subdivision |
Relations publiques. |
9 (RLIN) |
927939 |
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Communication dans l'entreprise. |
9 (RLIN) |
892051 |
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Gestion de crise. |
9 (RLIN) |
882308 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
corporate image. |
Source of heading or term |
aat |
9 (RLIN) |
79564 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
BUSINESS & ECONOMICS |
General subdivision |
Public Relations. |
Source of heading or term |
bisacsh |
9 (RLIN) |
915052 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Apologizing. |
Source of heading or term |
fast |
-- |
(OCoLC)fst00811460 |
9 (RLIN) |
142604 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Business communication. |
Source of heading or term |
fast |
-- |
(OCoLC)fst00842419 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Corporate image. |
Source of heading or term |
fast |
-- |
(OCoLC)fst00879659 |
9 (RLIN) |
79564 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Corporations |
General subdivision |
Public relations. |
Source of heading or term |
fast |
-- |
(OCoLC)fst00879905 |
9 (RLIN) |
161644 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Crisis management. |
Source of heading or term |
fast |
-- |
(OCoLC)fst00883617 |
9 (RLIN) |
37480 |
655 #0 - INDEX TERM--GENRE/FORM |
Genre/form data or focus term |
Electronic books. |
655 #4 - INDEX TERM--GENRE/FORM |
Genre/form data or focus term |
Electronic books. |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
Display text |
Print version: |
International Standard Book Number |
9786612300622 |
-- |
9781576759011 |
Record control number |
(DLC) 2009002120 |
-- |
(OCoLC)263978136 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
BK business book. |
856 40 - ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843</a> |
938 ## - |
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Recorded Books, LLC |
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RECE |
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rbeEB00771775 |
938 ## - |
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Internet Archive |
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INAR |
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effectiveapology0000kado |
938 ## - |
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Askews and Holts Library Services |
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ASKH |
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AH23983559 |
938 ## - |
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Askews and Holts Library Services |
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ASKH |
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AH23053599 |
938 ## - |
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Books 24x7 |
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B247 |
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bkb00042588 |
938 ## - |
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BiblioBoard |
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BIBD |
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4e93b7db-4e97-48d3-bc01-1ce065110103 |
938 ## - |
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Coutts Information Services |
-- |
COUT |
-- |
10902027 |
938 ## - |
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EBL - Ebook Library |
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EBLB |
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EBL483752 |
938 ## - |
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ebrary |
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EBRY |
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ebr10315417 |
938 ## - |
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EBSCOhost |
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EBSC |
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290843 |
938 ## - |
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YBP Library Services |
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YANK |
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3072431 |
994 ## - |
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92 |
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INOPJ |