Effective apology : (Record no. 2912997)

MARC details
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007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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fixed length control field 090202s2009 cau ob 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
Canceled/invalid LC control number 2009002120
040 ## - CATALOGING SOURCE
Original cataloging agency CDX
Language of cataloging eng
Description conventions pn
Transcribing agency CDX
Modifying agency N$T
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015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA930828
Source bnb
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Canceled or invalid record control number 014937859
Source Uk
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781605091396
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1605091391
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781609944575
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1609944577
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781576759011
Qualifying information (pbk. ;
-- alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 1576759016
Qualifying information (pbk. ;
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1282300628
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781282300620
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9786612300622
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 6612300620
029 0# - (OCLC)
OCLC library identifier CDX
System control number 10902027
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OCLC library identifier AU@
System control number 000051545807
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OCLC library identifier DEBBG
System control number BV040902115
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OCLC library identifier DEBBG
System control number BV043064776
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OCLC library identifier DEBBG
System control number BV044142088
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OCLC library identifier DEBSZ
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OCLC library identifier DEBSZ
System control number 396337821
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OCLC library identifier DEBSZ
System control number 421953705
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OCLC library identifier GBVCP
System control number 785359249
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 13448357
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 15198510
029 1# - (OCLC)
OCLC library identifier AU@
System control number 000068713474
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)449521239
Canceled/invalid control number (OCoLC)646813226
-- (OCoLC)759841462
-- (OCoLC)778356093
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-- (OCoLC)1162413822
-- (OCoLC)1241922624
-- (OCoLC)1295609188
-- (OCoLC)1300476024
037 ## - SOURCE OF ACQUISITION
Stock number CL0500000126
Source of stock number/acquisition Safari Books Online
037 ## - SOURCE OF ACQUISITION
Stock number 23E013AD-8B26-4489-B186-2B250C01538E
Source of stock number/acquisition OverDrive, Inc.
Note http://www.overdrive.com
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD59.2
Item number .K34 2009eb
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 052000
Source bisacsh
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 659.2
Edition number 22
049 ## - LOCAL HOLDINGS (OCLC)
Holding library MAIN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Kador, John.
9 (RLIN) 232346
245 10 - TITLE STATEMENT
Title Effective apology :
Remainder of title mending fences, building bridges, and restoring trust /
Statement of responsibility, etc John Kador.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc San Francisco, CA :
Name of publisher, distributor, etc Berrett-Koehler Pub.,
Date of publication, distribution, etc 2009.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (273 pages)
336 ## -
-- text
-- txt
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337 ## -
-- computer
-- c
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338 ## -
-- online resource
-- cr
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347 ## -
-- text file
490 1# - SERIES STATEMENT
Series statement A BK business book
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (pages 243-251) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
520 ## - SUMMARY, ETC.
Summary, etc From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
588 0# -
-- Print version record.
546 ## - LANGUAGE NOTE
Language note English.
590 ## - LOCAL NOTE (RLIN)
Local note eBooks on EBSCOhost
Provenance (VM) [OBSOLETE] EBSCO eBook Subscription Academic Collection - Worldwide
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Corporate image.
9 (RLIN) 79564
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Apologizing.
9 (RLIN) 142604
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Corporations
General subdivision Public relations.
9 (RLIN) 161644
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business communication.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Crisis management.
9 (RLIN) 37480
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Entreprises
General subdivision Image.
9 (RLIN) 927938
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Excuses (Regret)
9 (RLIN) 966975
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Sociétés
General subdivision Relations publiques.
9 (RLIN) 927939
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication dans l'entreprise.
9 (RLIN) 892051
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Gestion de crise.
9 (RLIN) 882308
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element corporate image.
Source of heading or term aat
9 (RLIN) 79564
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Public Relations.
Source of heading or term bisacsh
9 (RLIN) 915052
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Apologizing.
Source of heading or term fast
-- (OCoLC)fst00811460
9 (RLIN) 142604
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business communication.
Source of heading or term fast
-- (OCoLC)fst00842419
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Corporate image.
Source of heading or term fast
-- (OCoLC)fst00879659
9 (RLIN) 79564
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Corporations
General subdivision Public relations.
Source of heading or term fast
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9 (RLIN) 161644
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Crisis management.
Source of heading or term fast
-- (OCoLC)fst00883617
9 (RLIN) 37480
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Print version:
International Standard Book Number 9786612300622
-- 9781576759011
Record control number (DLC) 2009002120
-- (OCoLC)263978136
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title BK business book.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843</a>
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Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Total Checkouts Date last seen Price effective from Koha item type
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