Public service improvement : theories and evidence / edited by Rachel Ashworth, George Boyne, and Tom Entwistle.

Contributor(s):

Material type: Text

TextPublication details: Oxford ; New York : Oxford University Press, 2010.Description: 1 online resource (viii, 234 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780191572869
0191572861
1283222701
9781283222709
9786613222701
6613222704

Subject(s): Genre/Form:

Electronic books.

Additional physical formats: Print version:: Public service improvement.DDC classification:

351 22

LOC classification:

JF1351 .P856 2010eb

Online resources:

Click here to access online

Contents:

Theories of public service improvement : an introduction / George Boyne, Tom Entwistle, and Rachel Ashworth -- Organizational environments / Rhys Andrews -- Regulation / Steve Martin -- Strategic planning / George Boyne -- Leadership / Nicolai Petrovsky -- Organizational culture / Rachel Ashworth -- Human resource management / Julian Gould-Williams -- Innovation / Richard Walker -- Collaboration / Tom Entwistle -- Organizational learning / James Downe -- Reflections on theories of public service improvement / Rachel Ashworth, George Boyne, and Tom Entwistle.

Summary: The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking to examine how the public sector can perform better.

Item type:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references and index.

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking to examine how the public sector can perform better.