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Public service improvement : theories and evidence / edited by Rachel Ashworth, George Boyne, and Tom Entwistle. - Oxford ; New York : Oxford University Press, 2010. - 1 online resource (viii, 234 pages) : illustrations

Includes bibliographical references and index.

Theories of public service improvement : an introduction / Organizational environments / Regulation / Strategic planning / Leadership / Organizational culture / Human resource management / Innovation / Collaboration / Organizational learning / Reflections on theories of public service improvement / George Boyne, Tom Entwistle, and Rachel Ashworth -- Rhys Andrews -- Steve Martin -- George Boyne -- Nicolai Petrovsky -- Rachel Ashworth -- Julian Gould-Williams -- Richard Walker -- Tom Entwistle -- James Downe -- Rachel Ashworth, George Boyne, and Tom Entwistle.

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking to examine how the public sector can perform better.


English.

ISBN: 9780191572869 (electronic bk.) 0191572861 (electronic bk.) 1283222701 9781283222709 9786613222701 6613222704

LCCN:

Subjects--Topical Terms:
Public administration.
Strategic planning.
Leadership.
Organizational effectiveness.
POLITICAL SCIENCE--Public Affairs & Administration.
POLITICAL SCIENCE--Government--Executive Branch.
Leadership.
Organizational effectiveness.
Public administration.
Strategic planning.
Leadership
Administration publique (Science)
Planification stratégique.
Leadership.
Efficacité organisationnelle.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: JF1351 / .P856 2010eb

Dewey Class. No.: 351