Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
Material type:
TextSeries: Occasional papers (Library Administration and Management Association)Publication details: Chicago : American Library Association, 1994.Description: 1 online resource (vi, 72 pages)Content type: - text
- computer
- online resource
- 0585350337
- 9780585350332
- Library employees -- In-service training -- United States
- Public services (Libraries) -- United States
- Library education (Continuing education) -- United States
- Library personnel management -- United States
- Bibliothèques -- Personnel -- Formation en cours d'emploi -- États-Unis
- Bibliothèques -- Services aux usagers -- États-Unis
- Bibliothéconomie -- Étude et enseignement (Éducation permanente) -- États-Unis
- Bibliothèques -- Personnel -- Direction -- États-Unis
- LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General
- Library education (Continuing education)
- Library employees -- In-service training
- Library personnel management
- Public services (Libraries)
- United States
- Personeelsopleiding
- Bibliotheekpersoneel
- Library & Information Science
- Social Sciences
- Bibliothèques -- Personnel -- Formation -- États-Unis
- Bibliothèques -- Services aux publics -- États-Unis
- 023/.8/0973 20
- Z668.5 .B48 1994eb
- 06.52
- digitized 2010 HathiTrust Digital Library committed to preserve
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Includes bibliographical references (pages 69-70) and index.
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.
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Print version record.
English.
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