Putting service into library staff training : a patron-centered guide /
Bessler, Joanne M.
Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. - Chicago : American Library Association, 1994. - 1 online resource (vi, 72 pages). - LAMA occasional papers series . - Occasional papers (Library Administration and Management Association) .
Includes bibliographical references (pages 69-70) and index.
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.
Use copy
Electronic reproduction.
[S.l.] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
English.
0585350337 (electronic bk.) 9780585350332 (electronic bk.)
93031055
Library employees--In-service training--United States.
Public services (Libraries)--United States.
Library education (Continuing education)--United States.
Library personnel management--United States.
Bibliothèques--Personnel--Formation en cours d'emploi--États-Unis.
Bibliothèques--Services aux usagers--États-Unis.
Bibliothéconomie--Étude et enseignement (Éducation permanente)--États-Unis.
Bibliothèques--Personnel--Direction--États-Unis.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Library education (Continuing education)
Library employees--In-service training.
Library personnel management.
Public services (Libraries)
Personeelsopleiding.
Bibliotheekpersoneel.
Library & Information Science.
Social Sciences.
Bibliothèques--Personnel--Formation--États-Unis.
Bibliothèques--Services aux publics--États-Unis.
United States.
Electronic books.
Electronic books.
Z668.5 / .B48 1994eb
023/.8/0973
Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. - Chicago : American Library Association, 1994. - 1 online resource (vi, 72 pages). - LAMA occasional papers series . - Occasional papers (Library Administration and Management Association) .
Includes bibliographical references (pages 69-70) and index.
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.
Use copy
Electronic reproduction.
[S.l.] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
English.
0585350337 (electronic bk.) 9780585350332 (electronic bk.)
93031055
Library employees--In-service training--United States.
Public services (Libraries)--United States.
Library education (Continuing education)--United States.
Library personnel management--United States.
Bibliothèques--Personnel--Formation en cours d'emploi--États-Unis.
Bibliothèques--Services aux usagers--États-Unis.
Bibliothéconomie--Étude et enseignement (Éducation permanente)--États-Unis.
Bibliothèques--Personnel--Direction--États-Unis.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Library education (Continuing education)
Library employees--In-service training.
Library personnel management.
Public services (Libraries)
Personeelsopleiding.
Bibliotheekpersoneel.
Library & Information Science.
Social Sciences.
Bibliothèques--Personnel--Formation--États-Unis.
Bibliothèques--Services aux publics--États-Unis.
United States.
Electronic books.
Electronic books.
Z668.5 / .B48 1994eb
023/.8/0973