Professional Woman's Guide to Conflict Management.

Print version record.

Cover; Copyright; Credits; About the Author; Acknowledgments; About the Reviewer; Contents; Preface; Chapter 1: All About Conflict; What is conflict?; Case study; Conflict physiology and the brain; How to calm your reptile brain; Deep or focused breathing; Reading your body; Meditation or prayer; Journaling; The victim, hero, villain dance; The victim; The hero; The villain; The conflict action plan; Conflict truths; The closer we are, the more likely we will rub against one another; Spot it, you got it; What, how, and ouch -- the three categories of conflicts.

We all need a mediator -- sometimesConflict tips; Self-assessment; Action steps; Summary; Chapter 2: Women at Work; Women and the new workplace; Women, men, and conflict behaviors; Case study; Business partnerships; Shared values; Complementary skills and traits; Sense of equity; Growing together; Proactive conflict management strategies; Shared vision; An exit strategy; Friendship at work; Romance at work; Self-assessment; Summary; Chapter 3: Workplace Conflict in the New Normal -- The Reasons and the Costs; The costs of workplace conflict; The reasons for workplace conflict.

Communication differencesCommunication tips; Management styles; Power -- personal, positional, and perception; The six sources of power; Reward power ; Coercive power; Legitimate power; Expert power; Informational power; Referent power; Power-balancing techniques; Core value differences; Self-assessment -- your values; Vision clashes; Self-assessment -- your life vision; Step 1 -- clarify your vision; Step 2 -- live your vision; Summary; Chapter 4: Conflict Management Styles, Strategies, and Methods ; What's your style?; Avoid -- the ostrich; Accommodate -- the doormat; Combat -- the ass-kicker.

Compromise -- the equalizerCollaborate -- the problem solver; The conflict-management gamut -- methods for managing conflict; Conscious Conflict Ownership; Negotiation; Facilitation; Mediation; Arbitration; Litigation; Unilateral power; The Lemon story; Self-assessment; Further reading; Summary; Chapter 5: Becoming an Expert Conflict Manager -- Self-reflection and Skill Development; Awakening your conscious conflict ownership; The components of conscious conflict ownership; Take a step back and reflect; Don't take it personally ; Be aware of your physiology; Keep moving forward, with heart.

Accessing conscious conflict ownershipThe benefits of conscious conflict ownership; Becoming a master negotiator; The negotiation process; Individual planning, preparation, and analysis; Rapport building ; Information exchange; Concessions and compromises; Resolution; Mastering the negotiation process; Attitude is everything; Be ready to hear things that you don't like; Do your homework; Work with the other side, not against them; Seek to understand the cultural and personality factors that may impact the process; Be prepared for dirty negotiation tactics; Learning to listen.

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