Communication in crisis and hostage negotiations : practical communication techniques, strategems, and strategies for law enforcement, corrections, and emergency service personnel in managing critical incidents / by Arthur A. Slatkin.

By:

Slatkin, Arthur A

Material type: Text

TextPublication details: Springfield : Charles C Thomas Publisher, Ltd., 2010.Edition: 2nd edDescription: 1 online resource (208 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780398079758
0398079757

Subject(s): Genre/Form:

Additional physical formats: Print version:: No titleDDC classification:

363.2/32 23

LOC classification:

HV6595 .S53 2010eb

Online resources:

Click here to access online

Contents:

Ch. 1. Hostage and crisis negotiation -- Ch. 2. Communication -- Ch. 3. Stratagems -- Ch. 4. Stalemate and deadlock -- Ch. 5. Negotiating with subject types -- Ch. 6. The HNT game : an interpersonal communications training and role-play for crisis resolution and hostage negotiation.

Summary: This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiat.

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Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references (pages 199-208).

This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiat.

Print version record.

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