Managing by measuring : how to improve your organization's performance through effective benchmarking / Mark T. Czarnecki.

By:

Czarnecki, Mark T

Material type: Text

text

Media type:

computer

Carrier type:

online resource

ISBN:

0585024219
9780585024219

Subject(s):

Genre/Form:

Additional physical formats: Print version:: Managing by measuring.DDC classification:

658.5/62 21

LOC classification:

HD62.15 .C95 1999eb

Online resources:

Click here to access online

Contents:

ch. 1. Measurements-oriented corporation -- ch. 2. Organizing to collect measures -- ch. 3. Identifying effective measures -- ch. 4. Measurement tools and techniques -- ch. 5. Measuring and reporting internal performance -- ch. 6. Customer satisfaction measurement -- ch. 7. Benchmarking: measuring vs. other companies -- ch. 8. Institutionalizing and refining the measurements program -- ch. 9. Business process reengineering -- ch. 10. Using systems in a measurement program.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available