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Czarnecki, Mark T.

Managing by measuring : how to improve your organization's performance through effective benchmarking / Mark T. Czarnecki. - New York : AMACOM, ©1999. - 1 online resource (xi, 271 pages) : illustrations

Includes bibliographical references and index.

Measurements-oriented corporation -- Organizing to collect measures -- Identifying effective measures -- Measurement tools and techniques -- Measuring and reporting internal performance -- Customer satisfaction measurement -- Benchmarking: measuring vs. other companies -- Institutionalizing and refining the measurements program -- Business process reengineering -- Using systems in a measurement program. ch. 1. ch. 2. ch. 3. ch. 4. ch. 5. ch. 6. ch. 7. ch. 8. ch. 9. ch. 10.


English.

ISBN: 0585024219 (electronic bk.) 9780585024219 (electronic bk.)

Subjects--Topical Terms:
Benchmarking (Management)
Organizational effectiveness.
Benchmarking
Étalonnage concurrentiel.
Efficacité organisationnelle.
BUSINESS & ECONOMICS--Quality Control.
TECHNOLOGY & ENGINEERING--Quality Control.
Benchmarking (Management)
Organizational effectiveness.

Index Terms--Genre/Form:
Electronic books.
Electronic books.

LC Class. No.: HD62.15 / .C95 1999eb

Dewey Class. No.: 658.5/62