The clinician's guide to consulting : achieving performance change, desired outcomes, and staff acceptance / by Dennis H Reid, Ph.D.

Includes bibliographical references and index.

"Clinicians who work with human service agencies often function in a consulting capacity with agency staff. Some clinicians work independently, and many others are employed within an agency. This book describes how clinicians can effectively change staff performance in the human services to promote implementation of consultative recommendations for the betterment of agency clients. The content is based on over five decades of behavior analytic research and application, and the experiences of clinicians who have demonstrated consistent success in consulting with a wide variety of human service agencies. The book is structured into four sections, each of which corresponds to various consulting strategies. Section I presents an introduction to the clinician's guide to consulting, achieving performance change and staff acceptance, outcome management in approach to consulting, and the underlying considerations for consulting success. Section II explores the specific strategies for promoting performance change and staff acceptance, consulting outcomes and expectations, training staff to carry out consultative recommendations, monitoring performance and outcome attainment, supporting proficient staff performance, and correcting nonproficient staff performance. Section III focuses on achieving consulting success during difficult situations, promoting job security, overcoming motivational issues among staff, self-motivation, and financial success. Section IV provides a list of Selected Readings containing numerous useful resources that cover the business side of consulting. This book is designed to help clinicians perform consulting duties effectively and acceptably"-- Provided by publisher.

Description based on online resource; title from digital title page (viewed on July 14, 2020).

Intro -- THE CLINICIAN'S GUIDE TO CONSULTING -- PREFACE -- ACKNOWLEDGMENTS -- CONTENTS -- THE CLINICIAN'S GUIDE TO CONSULTING -- Section I INTRODUCTION TO THE CLINICIAN'S GUIDE TO CONSULTING -- Chapter 1 ACHIEVING PERFORMANCE CHANGE AND STAFF ACCEPTANCE: THE ESSENCE OF SUCCESSFUL CONSULTING BY A CLINICIAN -- THE CHALLENGE OF CONSULTING FOR CLINICIANS -- THE IMPORTANCE OF STAFF ACCEPTANCE -- PURPOSE OF THE CLINICIAN'S GUIDE TO CONSULTING -- INTENDED AUDIENCE -- ORGANIZATION OF CHAPTER CONTENTS -- SOME CONTENT QUALIFICATIONS

Consulting with Agencies Serving People with Intellectual and Developmental Disabilities -- The Business Side of Consulting -- Clinical Knowledge and Skills of Consulting Clinicians -- An Exception to The Challenge of Consulting -- Reference to Clinicians as Consultants -- CHAPTER SUMMARY: KEY POINTS -- Chapter 2 AN OUTCOME MANAGEMENT APPROACH TO CONSULTING -- STEPS OF THE OUTCOME MANAGEMENT CONSULTING PROTOCOL -- Identify Desired Consulting Outcomes -- Specify Target Staff Performance -- Train Target Work Skills to Staff -- Monitor Target Staff Performance -- Support Proficient Staff Performance

Correct Nonproficient Staff Performance -- SOME CONCERNS WITH USING THE OUTCOME MANAGEMENT PROTOCOL WHEN CONSULTING -- CHAPTER SUMMARY: KEY POINTS -- Chapter 3 UNDERLYING CONSIDERATIONS FOR CONSULTING SUCCESS -- A CONSULTANT'S CONSUMER GROUPS -- Consumer Group 1: People with Disabilities (Agency Clients) -- Consumer Group 2: Agency Staff -- Consumer Group 3: Agency Executives -- PROVIDING POSITIVE FEEDBACK: A POWERFUL AND MULTI-PURPOSE CONSULTING STRATEGY -- Providing Positive Feedback to Affect Staff Performance -- Providing Positive Feedback to Promote Staff Acceptance

ACHIEVE SOME QUICK, INITIAL SUCCESS -- MINIMIZE STAFF TIME AND EFFORT -- MINIMIZE TECHNICAL JARGON -- MINIMIZE "BIBLIOTHERAPY" -- ALWAYS COLLECT DATA -- Collect Data to Assess What Needs to be Accomplished -- Collect Data to Help Operationalize Behavior of Concern -- Collect Data for "Protection" Purposes -- BE AWARE OF ETHICAL STANDARDS AND ADHERE TO THEM -- Maintain Standards of Confidentiality -- Avoid Dual Relationships -- Maintain Appropriate Boundaries of Practice -- CHAPTER SUMMARY: KEY POINTS

Section II SPECIFIC CONSULTING STRATEGIES FOR PROMOTING PERFORMANCE CHANGE AND STAFF ACCEPTANCE -- Chapter 4 SPECIFYING CONSULTING OUTCOMES AND STAFF PERFORMANCE EXPECTATIONS -- IDENTIFYING AND SPECIFYING DESIRED OUTCOMES OF CONSULTING -- Outcomes Pertaining to Specific Improvement in Client Welfare -- Outcomes Pertaining to Conducting Staff Training Workshops -- Outcomes Pertaining to Agency Systems Improvement -- IDENTIFYING AND SPECIFYING PERFORMANCE EXPECTATIONS -- Determining Staff Performance Expectations That Pertain Directly To Client Welfare Enhancement

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