MARC details
| 000 -LEADER |
|---|
| fixed length control field |
07349cam a22009134a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ocm57471866 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220712184835.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
|---|
| fixed length control field |
m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr cnu|||unuuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
050121s2002 nju ob 001 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
N$T |
| Language of cataloging |
eng |
| Description conventions |
pn |
| Transcribing agency |
N$T |
| Modifying agency |
OCLCQ |
| -- |
YDXCP |
| -- |
OCLCG |
| -- |
OCLCQ |
| -- |
E7B |
| -- |
OCLCQ |
| -- |
OCLCO |
| -- |
OCLCQ |
| -- |
TEFOD |
| -- |
OCLCF |
| -- |
NLGGC |
| -- |
TEFOD |
| -- |
EBLCP |
| -- |
CCO |
| -- |
TEFOD |
| -- |
OCLCQ |
| -- |
AZK |
| -- |
OCLCA |
| -- |
ZCU |
| -- |
MERUC |
| -- |
STF |
| -- |
WRM |
| -- |
VNS |
| -- |
VTS |
| -- |
COCUF |
| -- |
AGLDB |
| -- |
ICG |
| -- |
VT2 |
| -- |
OCLCQ |
| -- |
WYU |
| -- |
TKN |
| -- |
G3B |
| -- |
DKC |
| -- |
AU@ |
| -- |
OCLCQ |
| -- |
K6U |
| -- |
INARC |
| -- |
OCLCO |
| 019 ## - |
|---|
| -- |
767502620 |
| -- |
785776233 |
| -- |
890440587 |
| -- |
961636230 |
| -- |
962667385 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1573879843 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781573879842 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781937290740 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1937290743 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781937290757 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1937290751 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
0910965560 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9780910965569 |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
DEBBG |
| System control number |
BV043113674 |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
DEBBG |
| System control number |
BV044159410 |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
DEBSZ |
| System control number |
422392731 |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
GBVCP |
| System control number |
801245230 |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
AU@ |
| System control number |
000066769266 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)57471866 |
| Canceled/invalid control number |
(OCoLC)767502620 |
| -- |
(OCoLC)785776233 |
| -- |
(OCoLC)890440587 |
| -- |
(OCoLC)961636230 |
| -- |
(OCoLC)962667385 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
9714840D-82B8-430F-9A72-675BD84ECE2D |
| Source of stock number/acquisition |
OverDrive, Inc. |
| Note |
http://www.overdrive.com |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
.S284 2002eb |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
BUS |
| Subject category code subdivision |
097000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
BUS |
| Subject category code subdivision |
104000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
BUS |
| Subject category code subdivision |
071000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
BUS |
| Subject category code subdivision |
103000 |
| Source |
bisacsh |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4 |
| Edition number |
22 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
MAIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sawyer, Deborah C., |
| Dates associated with a name |
1953- |
| 9 (RLIN) |
1355129 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Smart services : |
| Remainder of title |
competitive information strategies, solutions, and success stories for service businesses / |
| Statement of responsibility, etc |
Deborah C. Sawyer. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Medford, N.J. : |
| Name of publisher, distributor, etc |
Information Today, Inc., |
| Date of publication, distribution, etc |
©2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xii, 236 pages) |
| 336 ## - |
|---|
| -- |
text |
| -- |
txt |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
c |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
cr |
| -- |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 205-209) and index. |
| 588 0# - |
|---|
| -- |
Print version record. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Cover; Copyright; Table of Contents; First Words; Introduction; PART 1; Introduction; Defining the Service Business; Foundations for Analysis; How Services Competition Differs; The Broad Spectrum of Competitive Forces; Why Undertake CI in Services?; A Word About Words; References; Chapter 2: Customer-Origin Competition; The True Arena of Competition; The Role of Prior Relationships; Competition from Alternates and Substitutes; Competing Against a Lack of Action; Reluctance to Change as Competition; The Do-It-Yourself Phenomenon; Too Much Competition; Bad Experiences; The Need for Education. |
| 505 8# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Location as Perceptual CompetitionMarket Cooperation; Tackling Customer-Origin Competition; References; Competition Checklist; Key Points to Remember; Chapter 3: A Matter of Influence; Spotting Centers of Influence; Decision by Committee; Delegation as a Competitive Barrier; Recognizing the Role of Gatekeepers; Managing Multiple Influencers; Tackling Influencer Competition; Competition Checklist; Key Points to Remember; Chapter 4: When Uncle Sam Is a Competitor; Undercutting the Private Sector; Siphoning Off Opportunities; More Than the Federal Government; Hidden Competition. |
| 505 8# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
A Question of Favoritism?Crossing Borders; Indirect Competition; Tackling Uncle Sam as a Competitor; References; Competition Checklist; Key Points to Remember; Chapter 5: Traditional Competitors; Providers Versus Competitors; Full or Partial Competitors; Issues of Visibility; Imitators Versus Competitors; Absentees and Exclusivities; New Market Entrants; When Foes Are Friends, Too; Elements of Traditional Competition; Tackling Traditional Competitors; Competition Checklist; Key Points to Remember; Chapter 6: An Inside Job; Location as a Competitive Disadvantage. |
| 505 8# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Organizational Structure as Competitive BarrierA Matter of Culture; The Impact of Client Interaction; The Threat of Adamancy; Competing Against Staff Departures; Creating Competition with Too Much Change; Competition from Internal Saboteurs; Clashes of Ego; Tackling Inside Competition; References; Competition Checklist; Key Points to Remember; Chapter 7: Left-Field Competition; Sudden Changes in Demand; Financial Fluctuations; Wanting It All, Wanting It Now; The Tentacles of Technology; Labor and Labor Costs; Per-Capita Competition; Rationalization as Competition; Hidden Competition. |
| 505 8# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
CommoditizationReferences; Competition Checklist; Key Points to Remember; PART 2; Chapter 8: Where Are They?; Just What Is Your Industry Sector?; Finding High-Profile Competitors; Finding Low-Profile Competition; Finding Hidden Competition; Public Faces, Private Lives; Customer and Influencer Competition; Government Source Competition; About Where Competitors Are; How to Use the CI You Gather; Finding Your Competition; Chapter 9: What's Their Strategy?; Positioning Tactics; Mission and Vision Statements Can Be Revealing; The Branding Impetus; The Business of Differentiation. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage. Explained are unique challenges and techniques for tackling traditional competitors, uncovering hidden and left-field competition, discovering and tracking competitor strategies, looking for financial intelligence, and looking for intel. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
eBooks on EBSCOhost |
| Provenance (VM) [OBSOLETE] |
EBSCO eBook Subscription Academic Collection - Worldwide |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries. |
| 9 (RLIN) |
70443 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business intelligence. |
| 9 (RLIN) |
31024 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Competition. |
| 9 (RLIN) |
21540 |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Economic Competition |
| 9 (RLIN) |
882066 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Services (Industrie) |
| 9 (RLIN) |
872671 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Veille économique. |
| 9 (RLIN) |
948120 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Planification stratégique. |
| 9 (RLIN) |
864718 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Concurrence. |
| 9 (RLIN) |
913857 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Workplace Culture. |
| Source of heading or term |
bisacsh |
| 9 (RLIN) |
64153 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Corporate Governance. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Leadership. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Organizational Development. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business intelligence. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00842723 |
| 9 (RLIN) |
31024 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Competition. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00871464 |
| 9 (RLIN) |
21540 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst01113407 |
| 9 (RLIN) |
70443 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst01134371 |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 655 #4 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| Main entry heading |
Sawyer, Deborah C., 1953- |
| Title |
Smart services. |
| Place, publisher, and date of publication |
Medford, N.J. : Information Today, Inc., ©2002 |
| International Standard Book Number |
0910965560 |
| Record control number |
(DLC) 2001054762 |
| -- |
(OCoLC)48221471 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=104949">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=104949</a> |
| 938 ## - |
|---|
| -- |
Internet Archive |
| -- |
INAR |
| -- |
smartservicescom0000sawy |
| 938 ## - |
|---|
| -- |
ProQuest Ebook Central |
| -- |
EBLB |
| -- |
EBL809600 |
| 938 ## - |
|---|
| -- |
ebrary |
| -- |
EBRY |
| -- |
ebr10524167 |
| 938 ## - |
|---|
| -- |
EBSCOhost |
| -- |
EBSC |
| -- |
104949 |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
2358002 |
| 994 ## - |
|---|
| -- |
92 |
| -- |
INOPJ |
