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			Performance metrics : the levers for process management / Duke Okes ; Matt Meinholz, acquisitions editor ; Paul Daniel O'Mara, project editor. by Okes, Duke [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: ©2013 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Root Cause Analysis : the Core of Problem Solving and Corrective Action. by Okes, Duke, 1949- Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Milwaukee : ASQ Quality Press, 2019 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)

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