Performance metrics : the levers for process management / Duke Okes ; Matt Meinholz, acquisitions editor ; Paul Daniel O'Mara, project editor.
Material type: TextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: ©2013Description: 1 online resource (127 pages) : illustrations, tablesContent type:- text
- computer
- online resource
- 9780873898508
- 0873898508
- 9780873898980
- 0873898982
- Performance -- Evaluation
- Performance technology
- Organizational effectiveness -- Evaluation
- Workflow -- Management
- Personnel -- Évaluation
- Efficacité organisationnelle -- Évaluation
- BUSINESS & ECONOMICS -- Industrial Management
- BUSINESS & ECONOMICS -- Management
- BUSINESS & ECONOMICS -- Management Science
- BUSINESS & ECONOMICS -- Organizational Behavior
- Organizational effectiveness -- Evaluation
- Performance -- Evaluation
- Performance technology
- Workflow -- Management
- 658.4013 23
- HF5549.5 .O347 2013eb
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Electronic-Books | OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes bibliographical references and index.
Print version record.
Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process. But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right p.
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide
There are no comments on this title.