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Creating customer delight the how and why of CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Response Books 2005
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 SE-C.
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Profit brand how to increase the profitability, accountability & sustainability of brands by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2005
Other title:
  • Profit brand
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.827 WR-P.
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Chief customer officer getting past lip service to passionate action by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass 2006
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BL-C.
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Beyond six sigma profitable growth throuth customer value creation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley 2006
Availability: Items available for loan: OPJGU Sonepat- Campus (2)Collection, call number: General Books 658.4013 PL-B, ...
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CRM the foundation of contemporary marketing strategy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2013
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.802 BA-C.
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Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work by Series: Organization and management ; 48
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2013
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 331.256 EM-.
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Customer relationship management concepts and technologies by
Edition: 2nd
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2009
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BU-C.
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Strategic customer management integrating relationship marketing and CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Cambridge University Press 2013
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 PA-S.
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Managing customer value one stage at a time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey World Scientific 2010
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 SO-M.
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What the customer wants you to know how everybody needs to think differently about sales by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Portfolio 2007
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.85 CH-W.
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Profitable customer engagement concept, metrics, and strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage 2013
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 KU-P.
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Customer relationship management getting it right! by Series: Hewlett-Packard professional books
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson 2003
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 KI-C.
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Customer relationship management Databased Approach by
Publication details: New Delhi Wiley 2006
Availability: Items available for loan: OPJGU Sonepat- Campus (2)Collection, call number: General Books 658.8120285574 KU-C, ...
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CRM at the speed of light essential customer strategies for the 21st century by
Edition: 3rd
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill 2004
Other title:
  • Customer relationship management at the speed of light
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 GR-C.
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Customer relationship management concepts and technologies by
Edition: 3rd
Publication details: London Routledge 2015
Availability: Items available for loan: OPJGU Sonepat- Campus (10)Collection, call number: General Books 658.812 BU-C, ...
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Customer relationship management concepts and technologies by
Edition: 4th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2019
Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BU-C. Items available for reference: OPJGU Sonepat- Campus: Not For Loan (1)Collection, call number: General Books 658.812 BU-C.
Microsoft Dynamics CRM 2011 : dashboards cookbook : over 50 simple but incredibly effective recipes for creating, customizing, and interacting with rich dashboards and charts / Mark AuCoin. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., ©2012
Other title:
  • Dynamics CRM 2011 dashboards cookbook
  • Microsoft Dynamics Customer Relationship Management 2011
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
Productive relationships : 57 strategies for building stronger business connections / Jan Yager. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Stamford, Conn. : Hannacroix Creek Books, ©2011
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
Customer-centric project management / by Elizabeth Harrin and Phil Peplow. by Series: Advances in project management
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Farnham, Surrey, England ; Burlington, VT : Gower, ©2012
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
Conversations that sell : collaborate with buyers and make every conversation count / Nancy Bleeke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York : American Management Association, c2013
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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