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Customer relationship management concepts and technologies

Buttle, Francis

Customer relationship management concepts and technologies - 2nd - London Routledge 2009 - xix,500p. ill. 25 cm.

Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.

Includes bibliographical references and index.

ISBN: 9781856175227

Nat. Bib. No.: GBA874031 bnb

Subjects--Topical Terms:
Customer relations--Management.

Dewey Class. No.: 658.812 / BU-C

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