| 000 | 03006naaaa2200493uu 4500 | ||
|---|---|---|---|
| 001 | https://library.oapen.org/handle/20.500.12657/46838 | ||
| 005 | 20220714215714.0 | ||
| 020 | _a978-981-33-4126-5 | ||
| 024 | 7 |
_a10.1007/978-981-33-4126-5 _cdoi |
|
| 041 | 0 | _aEnglish | |
| 042 | _adc | ||
| 072 | 7 |
_aKJMV2 _2bicssc |
|
| 072 | 7 |
_aKJ _2bicssc |
|
| 072 | 7 |
_aKNS _2bicssc |
|
| 100 | 1 |
_aLee, Jungwoo _4edt _91284302 |
|
| 700 | 1 |
_aHan, Spring H. _4edt _91284303 |
|
| 700 | 1 |
_aLee, Jungwoo _4oth _91284302 |
|
| 700 | 1 |
_aHan, Spring H. _4oth _91284303 |
|
| 245 | 1 | 0 | _aThe Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology |
| 260 |
_bSpringer Nature _c2021 |
||
| 300 | _a1 electronic resource (225 p.) | ||
| 506 | 0 |
_aOpen Access _2star _fUnrestricted online access |
|
| 520 | _aThis open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate. | ||
| 536 | _aKyoto University | ||
| 540 |
_aCreative Commons _fby-nc-nd/4.0/ _2cc _4http://creativecommons.org/licenses/by-nc-nd/4.0/ |
||
| 546 | _aEnglish | ||
| 650 | 7 |
_aPersonnel & human resources management _2bicssc _9371713 |
|
| 650 | 7 |
_aBusiness & management _2bicssc _9850972 |
|
| 650 | 7 |
_aService industries _2bicssc _970443 |
|
| 653 | _aHuman Resource Management | ||
| 653 | _aBusiness and Management, general | ||
| 653 | _aServices | ||
| 653 | _aInnovation and Technology Management | ||
| 653 | _aCOVID-19 Post-pandemic Service Industry | ||
| 653 | _aService Management | ||
| 653 | _aDigital Transformation of the Service Sector | ||
| 653 | _aChanges in the Nature of Services in the East | ||
| 653 | _aOpen access | ||
| 653 | _aPersonnel & human resources management | ||
| 653 | _aBusiness & Management | ||
| 653 | _aHospitality & service industries | ||
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://library.oapen.org/bitstream/id/613e4dfd-930a-4577-8ef2-eff334d01d21/2021_Book_TheFutureOfServicePost-COVID-1.pdf _70 _zOAPEN Library: download the publication |
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://library.oapen.org/handle/20.500.12657/46838 _70 _zOAPEN Library: description of the publication |
| 999 |
_c3041641 _d3041641 |
||