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| 005 | 20220713074433.0 | ||
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| 008 | 110920s2012 nyu ob 001 0 eng d | ||
| 010 | _z 2011005568 | ||
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_a363.34068/1 _223 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aMastracci, Sharon H., _d1968- _91519764 |
|
| 245 | 1 | 0 |
_aEmotional labor and crisis response : _bworking on the razor's edge / _cby Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| 260 |
_aArmonk, N.Y. : _bM.E. Sharpe, _c©2012. |
||
| 300 | _a1 online resource (xviii, 173 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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_aonline resource _bcr _2rdacarrier |
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_adata file _2rda |
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| 504 | _aIncludes bibliographical references (pages 153-164) and index. | ||
| 505 | 0 | 0 |
_tEmotional labor as public good and the state as harbor of refuge -- _tA blind spot in public administration theory--but not in practice -- _tHuman capital issues -- _tCommunicating competence and cultivating trust -- _tWho gets the blame? Who gets the credit? Government responsiveness and accountability -- _tOf the people : legitimacy, representativeness, and the difference that gender makes -- _tProfessional standards and discretion in crisis response -- _tReflections on the why, how, and what of emotional labor. |
| 520 | _a"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher. | ||
| 588 | 0 | _aPrint version record. | |
| 546 | _aEnglish. | ||
| 590 |
_aeBooks on EBSCOhost _bEBSCO eBook Subscription Academic Collection - Worldwide |
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| 650 | 0 |
_aPublic service employment _zUnited States _xPsychological aspects. _91519765 |
|
| 650 | 0 |
_aCrisis management _zUnited States. _9265381 |
|
| 650 | 6 |
_aCréation d'emplois _zÉtats-Unis _xAspect psychologique. _91519766 |
|
| 650 | 6 |
_aGestion de crise _zÉtats-Unis. _9966507 |
|
| 650 | 7 |
_aNATURE _xNatural Disasters. _2bisacsh _9867858 |
|
| 650 | 7 |
_aSOCIAL SCIENCE _xDisasters & Disaster Relief. _2bisacsh |
|
| 650 | 7 |
_aCrisis management. _2fast _0(OCoLC)fst00883617 _937480 |
|
| 651 | 7 |
_aUnited States. _2fast _0(OCoLC)fst01204155 |
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| 655 | 0 | _aElectronic books. | |
| 655 | 4 | _aElectronic books. | |
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_aElectronic books. _2gtlm |
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| 700 | 1 |
_aGuy, Mary E. _q(Mary Ellen) _91519767 |
|
| 700 | 1 |
_aNewman, Meredith A., _d1949- _91519768 |
|
| 776 | 0 | 8 |
_iPrint version: _aMastracci, Sharon H., 1968- _tEmotional labor and crisis response. _dArmonk, N.Y. : M.E. Sharpe, ©2012 _z9780765625182 _w(DLC) 2011005568 _w(OCoLC)704243755 |
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