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008 060228s2005 ilua ob 001 0 eng d
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037 _aEBL252263
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072 7 _aLAN
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082 0 4 _a021.7
_222
084 _a06.50
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049 _aMAIN
100 1 _aWoodward, Jeannette A.
_9228443
245 1 0 _aCreating the customer-driven library :
_bbuilding on the bookstore model /
_cJeannette Woodward.
260 _aChicago :
_bAmerican Library Association,
_c2005.
300 _a1 online resource (xviii, 234 pages) :
_billustrations
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _adata file
_2rda
504 _aIncludes bibliographical references and index.
505 0 _aWhy bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money.
588 0 _aPrint version record.
520 _aAiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book.
590 _aeBooks on EBSCOhost
_bEBSCO eBook Subscription Academic Collection - Worldwide
650 0 _aPublic services (Libraries)
_9228445
650 0 _aLibraries
_xSpace utilization
_xSocial aspects.
_91366180
650 0 _aLibraries
_xMarketing.
_9196493
650 0 _aLibraries
_xPublic relations.
_9196494
650 6 _aBibliothèques
_xServices aux usagers.
_9902452
650 6 _aBibliothèques (Édifices)
_xUtilisation de l'espace
_xAspect social.
_91366181
650 6 _aBibliothèques
_xMarketing.
_91366182
650 6 _aBibliothèques
_xRelations publiques.
_9938162
650 7 _aLANGUAGE ARTS & DISCIPLINES
_xLibrary & Information Science
_xGeneral.
_2bisacsh
650 7 _aLibraries
_xMarketing.
_2fast
_0(OCoLC)fst00997415
_9196493
650 7 _aLibraries
_xPublic relations.
_2fast
_0(OCoLC)fst00997423
_9196494
650 7 _aPublic services (Libraries)
_2fast
_0(OCoLC)fst01083042
_9228445
650 1 7 _aBibliotheken.
_2gtt
_9970154
650 1 7 _aKlantgerichtheid.
_2gtt
_91313392
650 1 7 _aOpenbare ruimte.
_2gtt
_9890350
650 1 7 _aPublic relations.
_2gtt
650 1 7 _aMarketing.
_2gtt
655 4 _aElectronic books.
655 0 _aElectronic books.
776 0 8 _iPrint version:
_aWoodward, Jeannette A.
_tCreating the customer-driven library.
_dChicago : American Library Association, 2005
_z0838908888
_w(DLC) 2004018840
_w(OCoLC)56319857
856 4 0 _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149124
938 _aebrary
_bEBRY
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938 _aEBSCOhost
_bEBSC
_n149124
938 _aYBP Library Services
_bYANK
_n2623434
938 _aYBP Library Services
_bYANK
_n2400260
938 _aInternet Archive
_bINAR
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994 _a92
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999 _c2883824
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