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| 001 | ocm57471866 | ||
| 003 | OCoLC | ||
| 005 | 20220712184835.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 050121s2002 nju ob 001 0 eng d | ||
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| 020 | _z0910965560 | ||
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_a658.4 _222 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aSawyer, Deborah C., _d1953- _91355129 |
|
| 245 | 1 | 0 |
_aSmart services : _bcompetitive information strategies, solutions, and success stories for service businesses / _cDeborah C. Sawyer. |
| 260 |
_aMedford, N.J. : _bInformation Today, Inc., _c©2002. |
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| 300 | _a1 online resource (xii, 236 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 504 | _aIncludes bibliographical references (pages 205-209) and index. | ||
| 588 | 0 | _aPrint version record. | |
| 505 | 0 | _aCover; Copyright; Table of Contents; First Words; Introduction; PART 1; Introduction; Defining the Service Business; Foundations for Analysis; How Services Competition Differs; The Broad Spectrum of Competitive Forces; Why Undertake CI in Services?; A Word About Words; References; Chapter 2: Customer-Origin Competition; The True Arena of Competition; The Role of Prior Relationships; Competition from Alternates and Substitutes; Competing Against a Lack of Action; Reluctance to Change as Competition; The Do-It-Yourself Phenomenon; Too Much Competition; Bad Experiences; The Need for Education. | |
| 505 | 8 | _aLocation as Perceptual CompetitionMarket Cooperation; Tackling Customer-Origin Competition; References; Competition Checklist; Key Points to Remember; Chapter 3: A Matter of Influence; Spotting Centers of Influence; Decision by Committee; Delegation as a Competitive Barrier; Recognizing the Role of Gatekeepers; Managing Multiple Influencers; Tackling Influencer Competition; Competition Checklist; Key Points to Remember; Chapter 4: When Uncle Sam Is a Competitor; Undercutting the Private Sector; Siphoning Off Opportunities; More Than the Federal Government; Hidden Competition. | |
| 505 | 8 | _aA Question of Favoritism?Crossing Borders; Indirect Competition; Tackling Uncle Sam as a Competitor; References; Competition Checklist; Key Points to Remember; Chapter 5: Traditional Competitors; Providers Versus Competitors; Full or Partial Competitors; Issues of Visibility; Imitators Versus Competitors; Absentees and Exclusivities; New Market Entrants; When Foes Are Friends, Too; Elements of Traditional Competition; Tackling Traditional Competitors; Competition Checklist; Key Points to Remember; Chapter 6: An Inside Job; Location as a Competitive Disadvantage. | |
| 505 | 8 | _aOrganizational Structure as Competitive BarrierA Matter of Culture; The Impact of Client Interaction; The Threat of Adamancy; Competing Against Staff Departures; Creating Competition with Too Much Change; Competition from Internal Saboteurs; Clashes of Ego; Tackling Inside Competition; References; Competition Checklist; Key Points to Remember; Chapter 7: Left-Field Competition; Sudden Changes in Demand; Financial Fluctuations; Wanting It All, Wanting It Now; The Tentacles of Technology; Labor and Labor Costs; Per-Capita Competition; Rationalization as Competition; Hidden Competition. | |
| 505 | 8 | _aCommoditizationReferences; Competition Checklist; Key Points to Remember; PART 2; Chapter 8: Where Are They?; Just What Is Your Industry Sector?; Finding High-Profile Competitors; Finding Low-Profile Competition; Finding Hidden Competition; Public Faces, Private Lives; Customer and Influencer Competition; Government Source Competition; About Where Competitors Are; How to Use the CI You Gather; Finding Your Competition; Chapter 9: What's Their Strategy?; Positioning Tactics; Mission and Vision Statements Can Be Revealing; The Branding Impetus; The Business of Differentiation. | |
| 520 | _aFocusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage. Explained are unique challenges and techniques for tackling traditional competitors, uncovering hidden and left-field competition, discovering and tracking competitor strategies, looking for financial intelligence, and looking for intel. | ||
| 590 |
_aeBooks on EBSCOhost _bEBSCO eBook Subscription Academic Collection - Worldwide |
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| 650 | 0 |
_aService industries. _970443 |
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| 650 | 0 |
_aBusiness intelligence. _931024 |
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| 650 | 0 | _aStrategic planning. | |
| 650 | 0 |
_aCompetition. _921540 |
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| 650 | 2 |
_aEconomic Competition _9882066 |
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| 650 | 6 |
_aServices (Industrie) _9872671 |
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| 650 | 6 |
_aVeille économique. _9948120 |
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| 650 | 6 |
_aPlanification stratégique. _9864718 |
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| 650 | 6 |
_aConcurrence. _9913857 |
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| 650 | 7 |
_aBUSINESS & ECONOMICS _xWorkplace Culture. _2bisacsh _964153 |
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| 650 | 7 |
_aBUSINESS & ECONOMICS _xCorporate Governance. _2bisacsh |
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| 650 | 7 |
_aBUSINESS & ECONOMICS _xLeadership. _2bisacsh |
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| 650 | 7 |
_aBUSINESS & ECONOMICS _xOrganizational Development. _2bisacsh |
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| 650 | 7 |
_aBusiness intelligence. _2fast _0(OCoLC)fst00842723 _931024 |
|
| 650 | 7 |
_aCompetition. _2fast _0(OCoLC)fst00871464 _921540 |
|
| 650 | 7 |
_aService industries. _2fast _0(OCoLC)fst01113407 _970443 |
|
| 650 | 7 |
_aStrategic planning. _2fast _0(OCoLC)fst01134371 |
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| 655 | 0 | _aElectronic books. | |
| 655 | 4 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aSawyer, Deborah C., 1953- _tSmart services. _dMedford, N.J. : Information Today, Inc., ©2002 _z0910965560 _w(DLC) 2001054762 _w(OCoLC)48221471 |
| 856 | 4 | 0 | _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=104949 |
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