000			06087cam a2200805Ii 4500
001			ocn973187067
003			OCoLC
005			20220712050502.0
006			m o d
007			cr bn|||||||||
008			170218s2017 ilua obf 001 0 eng d
040			_aEBLCP _beng _erda _epn _cEBLCP _dYDX _dN$T _dTEFOD _dMERUC _dNHM _dOCLCQ _dBUF _dSNK _dDKU _dAUW _dMHW _dIGB _dD6H _dHCO _dVTS _dAGLDB _dOCLCQ _dG3B _dS8J _dS9I _dSTF _dCAUOI _dKL8 _dOCLCQ _dM8D _dMZB _dOCLCQ _dOCLCO
019			_a973146102 _a973831571 _a974747324 _a974976734 _a975036260
020			_a9780838915264 _q(electronic book ; _qPDF)
020			_a0838915264 _q(electronic book ; _qPDF)
020			_a9780838915271 _q(electronic book ; _qePub)
020			_a0838915272 _q(electronic book ; _qePub)
020			_a9780838915288 _q(electronic book ; _qKindle)
020			_a0838915280 _q(electronic book ; _qKindle)
020			_z9780838914953 _q(paperback ; _qalkaline paper)
020			_z0838914950 _q(paperback ; _qalkaline paper)
029	1		_aAU@ _b000060792562
035			_a(OCoLC)973187067 _z(OCoLC)973146102 _z(OCoLC)973831571 _z(OCoLC)974747324 _z(OCoLC)974976734 _z(OCoLC)975036260
037			_aBA204790-8A44-47C1-A2AE-7A4FCAC35133 _bOverDrive, Inc. _nhttp://www.overdrive.com
050		4	_aZ682.35.C66 _bS64 2017
072		7	_aLAN _x025000 _2bisacsh
082	0	4	_a023/.9 _223
084			_aLAN025000 _2bisacsh
049			_aMAIN
100	1		_aSoehner, Catherine, _eauthor. _91147149
245	1	0	_aEffective difficult conversations : _ba step-by-step guide / _cCatherine B. Soehner and Ann Darling.
264		1	_aChicago : _bALA Editions, an imprint of the American Library Association, _c2017.
300			_a1 online resource (xiv, 111 pages) : _billustrations
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
504			_aIncludes bibliographical references (pages 103-104) and index.
588	0		_aPrint version record.
520			_aIllustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.
520			_a"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to: avoid unnecessary complications or confrontations down the line; prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues; diffuse volatile emotions by maintaining a calm, measured approach; and follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace."--Provided by publisher.
505	0		_aDifficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Coworkers -- A brief note about change management -- Managing up: how to have difficult conversations with your boss.
590			_aeBooks on EBSCOhost _bEBSCO eBook Subscription Academic Collection - Worldwide
650		0	_aLibrary personnel management _vHandbooks, manuals, etc. _9264668
650		0	_aConflict management _vHandbooks, manuals, etc. _9156940
650		0	_aCommunication in library administration _vHandbooks, manuals, etc. _91147150
650		0	_aBusiness communication _vHandbooks, manuals, etc. _91147151
650		0	_aInterpersonal communication _vHandbooks, manuals, etc. _9207830
650		6	_aBibliothèques _xPersonnel _xDirection _vGuides, manuels, etc. _91011746
650		6	_aGestion des conflits _vGuides, manuels, etc. _91043267
650		6	_aCommunication dans l'administration des bibliothèques _vGuides, manuels, etc. _91147152
650		6	_aCommunication dans l'entreprise _vGuides, manuels, etc. _91147153
650		6	_aCommunication interpersonnelle _vGuides, manuels, etc. _91127963
650		7	_aLANGUAGE ARTS & DISCIPLINES _xLibrary & Information Science _xGeneral. _2bisacsh
650		7	_aBusiness communication. _2fast _0(OCoLC)fst00842419
650		7	_aCommunication in library administration. _2fast _0(OCoLC)fst00870165 _9196586
650		7	_aConflict management. _2fast _0(OCoLC)fst00874778
650		7	_aInterpersonal communication. _2fast _0(OCoLC)fst00977344 _933701
650		7	_aLibrary personnel management. _2fast _0(OCoLC)fst00997874 _9231408
655		0	_aElectronic books.
655		4	_aElectronic books.
655		7	_aHandbooks and manuals. _2fast _0(OCoLC)fst01423877 _933825
700	1		_aDarling, Ann _q(Ann L.), _eauthor. _91147154
776	0	8	_iPrint version: _aSoehner, Catherine. _tEffective difficult conversations. _dChicago : ALA Editions, an imprint of the American Library Association, 2017 _z9780838914953 _w(DLC) 2016038069 _w(OCoLC)962068547
856	4	0	_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009
938			_aProQuest Ebook Central _bEBLB _nEBL4805356
938			_aEBSCOhost _bEBSC _n1469009
938			_aYBP Library Services _bYANK _n13506331
938			_aYBP Library Services _bYANK _n13508632
994			_a92 _bINOPJ
999			_c2812456 _d2812456