Evidence-based productivity improvement

Includes bibliographical references and index.

Preface -- The productivity measurement and enhancement system (ProMES) : an introduction and background -- The value of productivity measurement -- Organizational productivity : a definition & description -- Criteria for an optimal productivity measurement and feedback system -- The ProMES approach : an overview -- Theoretical background behind ProMES -- Comparison of ProMES to the desirable characteristics of a measurement system -- Research evidence supporting ProMES -- Why ProMES works -- How to do ProMES in your organization -- Laying the foundation : the conditions necessary for ProMES -- Developing objectives and indicators -- Developing contingencies -- The feedback system -- Getting the complete picture : aggregation across units -- Tips on implementing ProMES -- Automating data collection and feedback reporting -- Questions and answers about ProMES -- Questions & answers about ProMES : general issues -- Questions & answers about ProMES : measurement -- Questions & answers about ProMES : feedback reports and meetings -- Other productivity improvement techniques and other ProMES applications -- ProMES & other productivity improvement techniques -- Other applications of ProMES -- Concluding statement -- References -- Appendix A: Scholarly work on ProMES -- Appendix B: Description of the indicator classification system categories (Bly and Pritchard, 2002) -- Appendix C: Examples of ProMES objectives and indicators -- Appendix D: ProMES contingency worksheet -- Appendix E: Template for developing contingencies.