The manager's guide to employee feedback : master this essential management skill and boost your team's performance / Glenn Devey.
Material type:
TextPublication details: Birmingham, UK : Impackt Pub., 2014.Description: 1 online resource (1 volume) : illustrationsContent type: - text
- computer
- online resource
- 9781783000012
- 1783000015
- Employees -- Rating of
- Performance standards
- Goal setting in personnel management
- Rendement au travail -- Normes
- Personnel -- Direction -- Fixation des objectifs
- BUSINESS & ECONOMICS -- Industrial Management
- BUSINESS & ECONOMICS -- Management
- BUSINESS & ECONOMICS -- Management Science
- BUSINESS & ECONOMICS -- Organizational Behavior
- Employees -- Rating of
- Goal setting in personnel management
- Performance standards
- 658.3/125 23
- HF5549.5.R3
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
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Electronic-Books
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Online resource; title from thumbnail of cover on resource description page (Safari, viewed Feb. 6. 2014).
""Cover""; ""Copyright""; ""Credits""; ""Foreword""; ""About the Author""; ""About the Reviewers""; ""Contents""; ""Preface""; ""Chapter 1: Feedback Fundamentals""; ""Start now!""; ""Where are you now?""; ""Evidence based""; ""Activity focused""; ""Results oriented""; ""Specific""; ""Honesty""; ""Only positive language""; ""Timed well""; ""Summary""; ""Chapter 2: Delivering Balanced Feedback""; ""Meet Brian""; ""My management calendar""; ""Once per day""; ""Once per week""; ""Once per month""; ""Once per quarter""; ""Twice per year""; ""Back to Brian""; ""The WIN model""; ""What went well""
""Interesting aspects of performance""""Next time�""; ""Time to practice""; ""Grown-up appraisals""; ""Back to Brian""; ""Summary""; ""Chapter 3: Addressing Specific Performance Issues""; ""Meet Kate""; ""The BAR model""; ""Background""; ""Activity""; ""Results""; ""Tackling an uncomfortable subject""; ""Consolidation exercise""; ""Summary""; ""Chapter 4: Delivering a Reprimand""; ""Meet Trevor""; ""The DESC model""; ""Describe the situation""; ""Express the impact""; ""State what you want to change""; ""Communicate the consequences""
""Exercise � Could you have dealt better with a past reprimand?""""Summary""; ""Chapter 5: Giving Feedback to Colleagues and Managers""; ""Meet Simon""; ""Deflecting negative behaviors""; ""Techniques for sensitive discussions""; ""Preframing the event""; ""Framing the conversation""; ""Disagreeing with someone without them noticing""; ""Sharing a feeling""; ""Quiz: Chapters 1 to 5""; ""Summary""; ""Chapter 6: Integrating Your New Skills""; ""Improving your delivery""; ""A four-step plan to achieve just about anything""; ""How to balance feedback with encouragement""; ""Action plan""
""Summary""""Chapter 1 � ""Where are you now?"" answers""; ""Chapter 3 � Consolidation exercise answers""; ""Chapter 5 � Chapters 1 to 5 quiz answers""
Master this essential skill for new managers and successfully deliver feedback to raise your team's performance Deliver effective feedback that solidifies your position as a confident new manager Get to grips with delivering balanced, evidence based feedback to your entire team, addressing underperformance issues and dealing with misconduct Splashed with humour and packed full of tips, advice and real life examples of how to become the manager of a high performing team In Detail Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as a great leader. Let Glenn show you how to master his tried and tested feedback models, and you'll be able to deal confidently and fairly with your staff even when stakes are high. Step by step, you'll learn to deliver professional and effective reprimands with minimal stress, apply subtle psychological tactics to steer your team towards success, diplomatically deliver feedback to senior leaders, articulate your feedback to keep your team motivated, and deal with difficult feedback situations. Packed with tips, advice, real life case studies and written with humor along the way, this accessible guide will help you to fulfill your management potential. About the Author Glenn Devey currently works as a management consultant building on an industrial career spanning almost 30 years. After beginning his career in the Telecoms industry, he moved into the Automotive industry where he spent 17 years working in Engineering Management leading small and large teams of engineers working on complex new products. He resigned his corporate position in 2007 to work freelance as a trainer, coach, and consultant following a passion for personal and professional development. Since then, his career has taken him across both the public and private sector working to train the next generation of new managers and also working as an executive coach to experienced and senior leaders in business. Glenn holds recognized qualifications in coaching, mentoring, training, NLP, Six Sigma, and at the time of writing, ...
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