Street-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- computer
- online resource
- 9781610446631
- 1610446631
- 361.3/01 23
- HV41 .L53 2010
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Online resource; title from PDF title page (EBSCO, viewed October 1, 2015).
Includes bibliographical references and index.
Title Page; Copyright; Dedication; Contents; Preface: Dilemmas of the Individual in Public Services ; Acknowledgments; Part 1. Introduction; 1. The Critical Role of Street-Level Bureaucrats; 2. Street-Level Bureaucrats as Policy Makers; Part 2. Conditions of Work; 4. Goals and Performance Measures; 5. Relations with Clients; 6. Advocacy and Alienation in Street-Level Work; Part 3. Patterns of Practice; 7. Rationing Services: Limitation of Access and Demand; 8. Rationing Services: Inequality in Administration; 9. Controlling Clients and the Work Situation; 10. The Client-Processing Mentality.
Part 4. The Future of Street-Level Bureaucracy11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis; 12. The Broader Context of Bureaucratic Relations; 13. Support for Human Services: Notes for Reform and Reconstruction; 14. On Managing Street-Level Bureaucracy; Notes; Index.
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