Transformational government through eGov practice : socioeconomic, cultural, and technological issues / edited by Mahmud Akhter Shareef, Morm archer, Yogesh K. Dwivedi, Alok Mishra, Sanjay K. Pandey.

Includes bibliographical references and index.

Print version record.

Front Cover -- Transformational Government Through eGov Practice: Socioeconomic, Cultural, and Technological Issues -- Copyright Page -- Contents -- List of Contributors -- Preface -- Dedication -- Acknowledgments -- 1. Reflecting Ten Years of E-Government: A Plea for a Multimethodological Research Agenda -- 1.1. Introduction: The Methodological Pluralism in E-Government Research -- 1.2. Research Method -- 1.3. Results of Literature Review -- 1.4. Interpretation of Results -- 1.5. Summary and Outlook -- References -- 2. Supporting Processes and Decisions in Public Procurement: Technology in Policy and in Practice -- 2.1. Introduction -- 2.2. Public Procurement in Transformational Government Context -- 2.3. Research Proposal -- 2.4. Process and Technology as Reflected in Regulatory Legal Text -- 2.5. Translating Regulatory Expectations into Practice -- 2.6. Results: From Policy to Regulations to Practice -- 2.7. Conclusions and Future Research -- References -- 3. Critical Factors in the Implementation of Common Service Center (CSC) Scheme in Rural India -- 3.1. Introduction -- 3.2. Conceptualizing Rural ICT Infrastructure Through Common Service Centers (CSCs) in India -- 3.3. Organizational Structure of a CSC -- 3.4. Timeline of CSC implementation -- 3.5. Objectives of the Study -- 3.6. Literature Review -- 3.7. Implementation Issues in CSCs -- 3.8. Research Methodology -- 3.9. Data Analysis and Interpretation -- 3.10. Policy Recommendations for the Sustenance of CSC -- 3.11. Conclusion -- References -- 4. Innovative and Trustful Environments for Joint Governance Policy-Making -- 4.1. Introduction -- 4.2. Policy Modeling Approaches and Theories -- 4.3. Fundamental Principles of Effectively Modeling the Policy-Making Process -- 4.4. Innovative and Collaborative Policy-Making Center -- 4.5. Middleware Tier -- 4.6. The ImmigrationPolicy2.0 Paradigm.

4.7. Conclusions and Further Discussion -- Acknowledgments -- References -- 5. Improving Take-Up of e-Government Services in Turkey (and EU): Suggestions from Practice -- 5.1. Background -- 5.2. Ongoing Initiatives for Citizen Take-Up -- 5.3. Suggestions for Future Work on Initiatives to Improve Citizen Take-Up -- 5.4. General Evaluation and Conclusion -- Acknowledgment -- References -- 6. A Comparative ''CUTS'' Approach to National E-Government Portals: Select Case Studies -- 6.1. Introduction -- 6.2. Objectives of the Study -- 6.3. Research Methodology -- 6.4. Results -- 6.5. Discussion and Conclusion -- References -- 7. Toward Efficient and Effective e-Service Delivery: Addressing the Challenges of e-Service Evaluation in Local Government -- 7.1. Introduction -- 7.2. The Matter of Evaluation -- 7.3. The Matter of Channel Choice -- 7.4. Research Setting and Design Approach -- 7.5. Results -- 7.6. Discussion -- 7.7. The Evaluation Model -- 7.8. Conclusions -- Acknowledgments -- References -- 8. Public E-Procurement System: An Analysis of Some Critical Success Factors -- 8.1. Introduction -- 8.2. E-procurement in Public Sectors -- 8.3. SWOT Analysis -- 8.4. Discussion -- 8.5. Conclusion -- References -- 9. Toward New Web 2.0 Based Multichannel Approaches to E-Participation -- 9.1. Introduction -- 9.2. Theoretical Background -- 9.3. Methodology Conceptual Description -- 9.4. Core Technologies -- 9.5. Application Scenarios -- 9.6. Value Generation -- 9.7. An Extension -- 9.8. Conclusions -- References -- 10. Transforming Data Privacy Through Governmental Crossroad Banks in Belgium -- 10.1. Background on Need for Data Exchange and Privacy Protection in Belgium -- 10.2. Crossroad Banks and Their Role in Data Exchange -- 10.3. The Three Crossroads Banks (with Abbreviations Also in French and Dutch) -- 10.4. Basis for Data Integration for Crossroad Banks.

10.5. Data Privacy and Usage Within Belgian Governmental Structures -- 10.6. Conclusion -- References -- 11. Adoption Challenges of Introducing and Implementing Software as a Service (SaaS) -- 11.1. Introduction -- 11.2. Background -- 11.3. Research Approach -- 11.4. Findings -- 11.5. Conclusions -- References -- 12. Citizen Acceptance of Transformational Government: The State of the Art -- 12.1. Introduction -- 12.2. Literature -- 12.3. Method -- 12.4. Results -- 12.5. Discussion -- Acknowledgment -- References -- Appendix A -- Abbreviations -- Appendix B -- Grouping -- Appendix C -- Collected Articles -- 13. Transformational Services: A Case Study in the Greek Public Administration -- 13.1. Introduction -- 13.2. Transformational Services from a Service Science Perspective -- 13.3. Research Context: The Local Government Application Framework -- 13.4. Research Methodology and Case Description -- 13.5. Case Findings and Discussion: The Emergence of Second Conceptual Framework (CF2) -- 13.6. Concluding Remarks -- References -- 14. Transforming Municipalities: Drivers, Inhibitors, and Strategies in Mobile Government Diffusion -- 14.1. Introduction -- 14.2. Related Work -- 14.3. Research Method -- 14.4. Framework for Mobile Government Adoption -- 14.5. Case Studies -- 14.6. Conclusion -- References -- 15. Online and Offline Networks in Public Sector Policy: Exploring Requirements for Web 2.0 -- 15.1. Introduction -- 15.2. Background -- 15.3. Research Method, Philosophy, and Techniques -- 15.4. Analysis -- 15.5. Discussion -- 15.6. Conclusion -- References -- 16. The Rise of Participative Technologies in Government -- 16.1. Introduction -- 16.2. Framework -- 16.3. Electronic Participation with Citizens and External Stakeholders -- 16.4. Participative Technologies and Collaboration in the Workplace.

16.5. Using a Social Network Analysis Approach to Examine Social Media in Government -- 16.6. Possible Research Directions for Public Administration -- 16.7. Conclusions -- Acknowledgment -- References -- 17. E-Government and Small Business Activity -- 17.1. Introduction -- 17.2. Theoretical Background and Hypotheses -- 17.3. Methods -- 17.4. Results -- 17.5. Discussion -- References -- 18. E-government and Citizen Involvement in Municipal Governments -- 18.1. Introduction -- 18.2. Literature Review -- 18.3. Hypotheses -- 18.4. Methods -- 18.5. Results -- 18.6. Conclusion -- References -- 19. Towards Interoperability for One-Stop Government Portal: A Study in Indian Context -- 19.1. Introduction -- 19.2. One-Stop Government Portal -- 19.3. Interoperability and One-Stop Portal -- 19.4. Technologies for Interoperability -- 19.5. Issues of Interoperability -- 19.6. Conclusion -- References -- 20. Analysis of the Usage of Market Information System and its Economic Impact on Small-Holder Farmers in Coimbatore District, Tamil Nadu, India -- Section 1 -- 1.1. Introduction -- 1.2. Background to the Study -- 1.3. Objective of the Study -- 1.4. Scope of the Study -- 1.5. Problems Faced by Small-Scale Farmers in Production and Marketing -- 1.6. Need for ICT in Agriculture -- 1.7. Role of Extension Department in Agricultural Information Dissemination -- 1.8. Role of Mobiles and Internet in Agricultural Extension Dissemination -- Section 2: Review of Literature -- 2.1. Impact of Mobile Market Information Systems among Farmers in India -- 2.2. Role of Extension Department in Adoption Practices of Farmers -- Section 3 -- 3.1. Research Methodology -- Section 4 -- 4.1. Description of MIS Project in Coimbatore, Tamil Nadu -- 4.2. DMI Service -- 4.3. Subscription Base of MIS -- Section 5: Data Analysis -- 5.1. Analysis of the Project -- References.

Appendix 1. Questionnaire Used in the Study -- 21. M-government of Bangladesh: Applications and Economic Benefits -- 21.1. Introduction -- 21.2. Methodology -- 21.3. Literature Review -- 21.4. Bangladesh Scenario -- 21.5. Economic Benefits -- 21.6. Conclusion -- References -- 22. Sustainability of an E-Government Initiative: The Role of Power -- 22.1. Introduction -- 22.2. Sustainability of E-Government Initiatives -- 22.3. Power Shift and its Impact -- 22.4. Conclusion -- References -- 23. Implementation of Transformational Government as a Postmodern Organization -- 23.1. Introduction -- 23.2. Systems -- 23.3. E-Government Organization: A Postmodernism Perspective -- 23.4. Conclusions -- References -- 24. Mission of Transformational Government as a Postmodern Organization: A Critical Theory Perspective -- 24.1. Introduction -- 24.2. eGov Performance Outcomes -- 24.3. Conclusions -- References -- Index.

The future of government as we know it is being shaped by the quickly-advancing progression of information and communication technology (ICT) eGovernment systems. eGov presents major challenges and advantages for policy makers and the public alike.

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