Effective communication in clinical handover : from research to practice / [edited by] Suzanne Eggins, Diana Slade, Fiona Geddes.

Includes bibliographical references and index.

Effective communication in clinical handover : challenges and risks / Diana Slade, Suzanne Eggins, Fiona Geddes, Bernadette Watson, Elizabeth Manias, Jacqui Bear, and Christy Pirone -- Clinicians' voices : what healthcare professionals say about handover practice / Fiona Geddes, Diana Slade, Suzanne Eggins, Bernadette Watson, Elizabeth Manias, Phillip Della, Dorothy Jones -- Emergency department medical handovers as teaching and learning opportunities / Jeannette McGregor and Marian Lee -- Strengthening medical handover communication in emergency departments / Jeannette McGregor and Marian Lee -- Resource : transferring patient information to the emergency department medical team during clinical handover / Marian Lee and Jeannette McGregor -- Communication in bedside nursing handovers / Suzanne Eggins and Diana Slade -- Resource : communicating effectively in bedside nursing handovers / Suzanne Eggins and Diana Slade -- Clinical handover in context : risks and protections across a hospital patient's journey / Suzanne Eggins and Diana Slade -- Interhospital transfer of rural patients : an audit of "patient expect" documentation / Fiona Geddes, Phillip Della, Ted Stewart-Wynne, and Dorothy Jones -- iSoBAR : an innovative framework and checklist for clinical rounds in an interprofessional student training ward / Fiona Geddes, Phillip Della, Ted Stewart-Wynne, and Dorothy Jones -- Resource : interprofessional ward round handovers / Fiona Geddes, Edward Stewart-Wynne & Phillip Della -- Maintaining and generating knowledge in interprofessional mental health handovers / John Walsh, Nayia Cominos, and Jon Jureidini -- Patient voice : including the patient in mental health handovers / John Walsh, Nayia Cominos, and Jon Jureidini -- Resource : mental health clinical handover audit tool (MCHAT) / Christy Pirone, John Walsh, and Nayia Cominos -- iCARE3 : an integrated translational model of effective clinical handover communication / Suzanne Eggins, Fiona Geddes, and Diana Slade.

Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world. 'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA 'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University 'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia.

Print version record.

English.

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