IM and SMS Reference Services for Libraries : (THE TECH SET® #19).
Material type:
TextSeries: Tech set ; #19.Publication details: Chicago : ALA Editions, 2012.Description: 1 online resource (122 pages)Content type: - text
- computer
- online resource
- 9781555708443
- 1555708447
- 9781555708450
- 1555708455
- Electronic reference services (Libraries)
- Mobile communication systems -- Library applications
- Instant messaging
- Text messages (Cell phone systems)
- Text Messaging
- Bibliothèques -- Services de référence électroniques
- Radiocommunications mobiles dans les bibliothèques
- Messagerie instantanée
- Textos
- text messages
- LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General
- Electronic reference services (Libraries)
- Instant messaging
- Mobile communication systems -- Library applications
- Text messages (Cell phone systems)
- 025.52 23
- Z
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Electronic-Books
|
OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Print version record.
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS.
Includes bibliographical references and index.
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