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			Managing business support services Collaborating to compete by Reuvid, Jonathan Institute of Directors Cap Gemini Sogeti Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London Sterling GMB Kogan Page 2005 Online resources: Publisher description Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.47 MA-. Place hold Add to cart (remove)
			Imperial hubris why the West is losing the war on terror by Anonymous Brassey's (Firm) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Washington Brassey`s 2004 Online resources: Table of contents Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: Special Collection - Indiana University 973.931 AN-I. Place hold Add to cart (remove)
			The definitive guide to IT service metrics / Kurt McWhirter and Ted Gaughan. by McWhirter, Kurt Gaughan, Ted [aut] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond. by Agutter, Claire Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Ely : IT Governance Publishing, 2013 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Catalogs, services and portfolios an ITSM success story / Daniel McLean. by McLean, Daniel (ITSM Consultant) McLean, Daniel (ITSM Consultant). No one of us is as strong as all of us Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Service orientation : winning strategies and best practices / Paul Allen ; Sam Higgins [and others]. by Allen, Paul, 1949- Higgins, Sam Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Cambridge, UK ; New York : Cambridge University Press, 2006 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)

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