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			Reflecting on the future of academic and public libraries / [edited by] Peter Hernon and Joseph R. Matthews. by Hernon, Peter [editor.] Matthews, Joseph R [editor.] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2013 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Getting Started with Evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. by Hernon, Peter [author.] Dugan, Robert E, 1952- [author.] Matthews, Joseph R [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2014 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter Altman, Ellen Dugan, Robert E, 1952- Edition: Third edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015Copyright date: ©20 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)

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