Reading and writing in the global workplace : gender, literacy, and outsourcing in Ghana / Beatrice Quarshie Smith.

Includes bibliographical references (pages 185-196) and index.

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Part 1. Preface and background -- Preface: Gender, biography, and the researcher: locating the "self" in the study of "new" workspaces -- Gender and globalizing processes -- The ethnographic context: Ghana fifty-five years after independence -- Part 2. Gender in the globalization debate -- Gender politics and women in Ghana: a short "herstory" -- Gender, knowledge and "new" work -- Part 3. Research practices -- Multi-sited ethnography and hybrid spaces -- Part 4. Literacy practices in the "new" workspaces of the global South -- Outsourcing as "glocalization:" material practices and fluid workspaces -- Literacies of outsourcing: "scapes" and "flows" of "new" work -- Part 5. Conclusion -- new workplace practices for new times -- The "new" world of work: women and workplace literacy practice -- a social practice perspective.

Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smith explores the conditions that underlie the outsourcing of US data-processing work in Ghana. Quarshie Smith describes the convergence and interplay of different socio-economic forces, conducting a comparative study of two distinctly different workplaces to reveal significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work.

English.

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