Working the night shift : women in India's call center industry / Reena Patel.

Includes bibliographical references (pages 175-188) and index.

Off-shoring customer service : a new global order -- Mobility-morality narratives -- Traveling at night -- Fast money, family survival, and the consumer class -- On the home front -- Social mobility : other openings and constrictions -- Conclusion.

Print version record.

Annotation Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization.<br /><br /> Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work.<br /><br />Visit the author's website at<a href="http://www.working-the-nightshift.com/" target="new">http://www.working-the-nightshift.com/</a>and<a href="http://www.facebook.com/group.php?gid=106631019373960" target="new">facebook group</a>.

English.

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