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Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, CA : Berrett-Koehler Publishers, ©2000
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Smart videoconferencing : new habits for virtual meetings / Janelle Barlow, Peta Peter, Lewis Barlow. by
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Berrett-Koehler, ©2002
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. by
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, CA : Berrett-Koehler, ©2004
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. by
Edition: 2nd ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Berrett-Koehler Publishers, ©2008
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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