Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni.
Material type:
TextPublication details: Lakewood, Colo. : American Animal Hospital Association Press, ©2009.Edition: 2nd edDescription: 1 online resource (xx, 22 pages)Content type: - text
- computer
- online resource
- 9781583261330
- 1583261338
- Veterinary medicine
- Veterinarian and client
- Interpersonal communication
- Pet owners -- Psychology
- Medical personnel and patient
- Communication
- Professional-Patient Relations
- Veterinary Medicine -- methods
- Animal Technicians -- psychology
- Human-Animal Bond
- Communication
- Veterinarians -- psychology
- Veterinary Medicine
- Médecine vétérinaire
- Communication interpersonnelle
- Relations personnel médical-patient
- Communication
- veterinary medicine
- communication functions
- communication (function)
- MEDICAL -- Veterinary Medicine -- Food Animal
- MEDICAL -- Veterinary Medicine -- Small Animal
- Interpersonal communication
- Pet owners -- Psychology
- Veterinarian and client
- Veterinary medicine
- 636.089/0696 22
- SF745 .L34 2009eb
- SF 745
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Electronic-Books
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Laurel Lagoni's name appears first on the earlier ed.
Includes bibliographical references (pages 87-90).
How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
Print version record.
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