Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- computer
- online resource
- 9780765625205
- 0765625202
- 0765625180
- 9780765625182
- 9780765631190
- 0765631199
- 1315704862
- 9781315704869
- 1317472136
- 9781317472131
- 1283268965
- 9781283268967
- 9786613268969
- 6613268968
- 363.34068/1 23
- HD5713.6.U54 M37 2012eb
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes bibliographical references (pages 153-164) and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher.
Print version record.
English.
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