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			Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat. by Doane, Darryl S Sloat, Rose D Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Amherst, MA : HRD Press, ©2001 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat, authors & editors. by Doane, Darryl S Sloat, Rose D [aut, edt] Series: 50 Activities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Amherst, Mass. : HRD Press, ©2003 Other title: Fifty activities for achieving excellent customer service Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Stories they will remember / Rose D. Sloat, Darryl S. Doane. by Sloat, Rose D Doane, Darryl S [aut] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Amherst, Mass. : Human Resource Development Press, ©2005 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)

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