Real people, real problems : an evaluation of the long-term care ombudsman programs of the Older Americans Act / Jo Harris-Wehling, Jill C. Feasley, and Carroll L. Estes, editors.

Includes bibliographical references.

Print version record.

Use copy Restrictions unspecified star MiAaHDL

Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2010. MiAaHDL

Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL

http://purl.oclc.org/DLF/benchrepro0212

digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL

Real People Real Problems -- Copyright -- Preface -- Acknowledgments -- Contents -- Summary -- ORIGINS OF THE STUDY AND REPORT -- THE LONG-TERM CARE OMBUDSMAN PROGRAM -- STATE COMPLIANCE WITH PROGRAM MANDATES -- Findings -- Recommendations on Compliance -- CONFLICTS OF INTEREST -- Legislative and Conceptual Aspects -- Recommendations on Conflicts of Interest -- EFFECTIVENESS OF THE OMBUDSMAN PROGRAM -- Continuance of the Ombudsman Program -- Exemplary Practices and Performance -- Data and Information Systems -- Research Imperatives

Adequate Management of VolunteersADEQUACY OF RESOURCES -- Financial Resources and Program Performance -- Formula for Allocating Federal Funds and Level of State Contributions -- MANAGEMENT OF FISCAL RESOURCES -- Unmet Need and Unfunded Responsibilities -- NEED FOR AND FEASIBILITY OF EXPANDING THE OMBUDSMAN PROGRAM -- CLOSING COMMENTS -- 1 Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities -- INTRODUCTION -- WHAT IS LONG TERM CARE? -- WHO USES LONG TERM CARE? -- Nursing Facility Residents

Residents of Board and Care Homes and Other Residential SettingsLONG-TERM CARE EXPENDITURES AND SOURCES OF FUNDS: WHO PAYS? -- QUALITY OF CARE AND QUALITY OF LIFE -- Quality of Care -- Quality of Life -- ASSURING, ASSESSING, AND IMPROVING QUALITY -- THE INSTITUTE OF MEDICINE STUDY -- ORGANIZATION OF THIS REPORT -- 2 Overview of the Older Americans Act Long-Term Care Ombudsman Program -- EVOLUTION OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Ombudsman Theory and Practice -- History of the Long-Term Care Ombudsman Program -- STATUS OF THE CURRENT PROGRAM

Organizational PlacementOperation -- Target Population -- Human Resources -- Paid Staff -- Volunteers -- Funding -- FUNCTIONS OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Resident-Level Advocacy -- Ensuring that Residents Have Regular and Timely Access to the Program -- Investigating and Resolving Complaints -- Working Cooperatively with Other Agencies -- Providing Technical Assistance and Training to Representatives of the Program -- Systems-Level Advocacy -- Evaluating Laws and Regulations -- Providing Education to the Public and Facility Staff

Disseminating Program DataPromoting the Development of Citizen Organizations and Resident and Family Councils -- SUMMARY -- 3 State Compliance in Carrying Out Long-Term Care Ombudsman Programs -- INTRODUCTION -- COMPLIANCE WITH MANDATED FEDERAL PROVISIONS -- EXTENT OF COMPLIANCE -- Direct Individual Advocacy Services -- Regular and Timely Access (Accessibility) -- Timely Responses (Availability) -- Unmet Need -- Systemic Advocacy -- FACTORS THAT ENHANCE OR IMPEDE COMPLIANCE WITH THE PROGRAM�S FEDERAL MANDATES -- Leadership Within the Organizational Framework

English.

eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide