Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.

By:

Saxton, Matthew L. (Matthew Locke), 1969-

Contributor(s):

Richardson, John V, 1949-

Material type: Text

TextSeries: Library and information science (New York, N.Y.)Publication details: San Diego, Calif. : Academic Press, ©2002.Description: 1 online resource (xviii, 208 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

0585492328
9780585492322
9781849507974
184950797X

Subject(s): Genre/Form:

Additional physical formats: Print version:: Understanding reference transactions.DDC classification:

025.52 22
025.52 S272u 22

LOC classification:

Z711 .S28 2002eb

NLM classification:

Z 711 S273u 2002

Online resources:

Click here to access online

Contents:

The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.

Summary: The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

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Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references (pages 191-194) and index.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.