How to resolve conflicts at work / Florence M. Stone.
Material type:
TextSeries: Take-charge assistant bookPublication details: New York : American Management Association, ©1999.Description: 1 online resource (xix, 138 pages)Content type: - text
- computer
- online resource
- 0585019231
- 9780585019239
- 658.4/053 21
- HD42 .S76 1999eb
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Electronic-Books
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes index.
Preface: What's in it for me? -- Section I: Overview ; 1. How do you handle conflict? ; 2. Keeping emotions under control ; 3. Pro-active solutions -- Section II: Getting to the heart of a problem ; 4. Communication gaffes ; 5. Personality conflicts ; 6. Getting to the problem -- Section III: Building better relationships ; 7. Boss/office professional relationship ; 8. Dealing with co-workers ; 9. Good customer relationships ; 10. Defusing team conflicts -- Epilogue -- Index.
Print version record.
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