The manager's desk reference / Cynthia Berryman-Fink and Charles B. Fink.

Includes bibliographical references and index.

"When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket

AIDS in the workplace -- Assertiveness -- Business writing -- Career development -- Change management -- Coaching employees -- Conflict management -- Consultants -- Customer service -- Delegation and empowerment -- Disabled employees -- Disciplining employees -- Diversity in organizations -- Employee assistance programs -- Ethics in the workplace -- Family-friendly management -- Feedback -- Innovation and creativity -- Intercultural communication -- Interviewing -- Listening -- Meetings -- Mentoring -- Motivation -- Negotiation -- Networking -- Organizational culture -- Orienting new employees -- Part-time, temporary, and contingent workers -- Performance appraisal -- Politics in organizations -- Presentations -- Project management -- Public relations -- Quality -- Recruiting and selecting new employees -- Sexual harassment -- Stress management -- Substance abuse -- Team building -- Terminating employees and downsizing -- Time management -- Training -- Turnover -- Violence in the workplace.

Print version record.

English.

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