Delivering Business Analysis : the BA Service handbook.

Print version record.

Cover; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; FOREWORD; ACKNOWLEDGEMENTS; ABBREVIATIONS; GLOSSARY; PREFACE; 1 INTRODUCING THE BA SERVICE; INTRODUCTION; BUSINESS ANALYSIS AS A SERVICE; THE COMMUNITY OF PRACTICE CONCEPT; SITUATING THE BA SERVICE; THE ROLE OF THE BUSINESS ANALYST; THE 3RD WAVE MODEL FOR BUSINESS ANALYSIS; CHALLENGES FACING THE BA SERVICE; CONCLUSION; 2 INTRODUCING THE BA SERVICE FRAMEWORK; INTRODUCTION; THE NATURE OF SERVICE; THE NATURE OF VALUE; APPLYING THE BASF; THE BASF AND THE PORTFOLIO BUSINESS ANALYST; THE BUSINESS CASE FOR THE BA SERVICE

CONCLUSION3 RECRUITING AND RETAINING BUSINESS ANALYSTS; INTRODUCTION; RECRUITMENT STRATEGY; RECRUITMENT PLANNING; SEARCH; SELECTION APPROACH; INDUCTION; RETENTION; SUCCESSION PLANNING; CONCLUSION; CASE STUDY 1: RECRUITING IN A COMPETITIVE MARKET; 4 DEVELOPING THE BUSINESS ANALYSTS; INTRODUCTION; THE T-SHAPED PROFESSIONAL BUSINESS ANALYST; SKILLS DEVELOPMENT FRAMEWORKS; SERVICE VIEW OF SKILLS DEVELOPMENT; THE BA SERVICE AS A LEARNING ORGANISATION; CONCLUSION; CASE STUDY 2: GREEN-FIELD BA SERVICE; 5 ENABLING A HIGH-PERFORMANCE BA SERVICE; INTRODUCTION; APPRAISAL AND PERFORMANCE MANAGEMENT

APPROACHES TO FACILITATE PERFORMANCE MANAGEMENTUNDERSTANDING PERSONAL MOTIVATION; PROVIDING FEEDBACK; REMOVAL; CONCLUSION; CASE STUDY 3: MANAGING PERFORMANCE WITH EMPATHY AND UNDERSTANDING; 6 STANDARDISING THE BA SERVICE; INTRODUCTION; THE ROLE OF STANDARDS AND TEMPLATES; SELECTING THE STANDARDS; MODELLING STANDARDS; CREATION AND MAINTENANCE OF TEMPLATES; ADOPTION OF STANDARDS; CONCLUSION; CASE STUDY 4: PROVIDING CONSISTENT BUSINESS ANALYSIS; 7 APPLYING SOFTWARE TOOLS TO SUPPORT THE BA SERVICE; INTRODUCTION; SUPPORT TOOL CATEGORIES; SUPPORT TOOL MATURITY ASSESSMENT

SELECTING BUSINESS ANALYSIS SUPPORT TOOLSREASONS TOOLS CAN FAIL; CONCLUSION; CASE STUDY 5: REALISING BENEFITS FROM INVESTMENT IN SUPPORT TOOLS; 8 LEADING THE BA SERVICE; INTRODUCTION; WHAT IS A LEADER?; ROLE OF THE BA LEADER; EFFECTIVE LEADERSHIP; LEADERSHIP FRAMEWORKS AND STYLES; CHALLENGES FACING BA LEADERS; CONCLUSION; CASE STUDY 6: LEADING A BA SERVICE TRANSFORMATION; 9 OPERATING THE BA SERVICE; INTRODUCTION; GAP ANALYSIS OF THE MANAGEMENT PROCESSES; BUSINESS ANALYSIS CONSULTANCY MANAGEMENT; BUSINESS ANALYSIS DEMAND MANAGEMENT; BUSINESS ANALYSIS PLANNING

BUSINESS ANALYSIS PROCESS MANAGEMENTCONCLUSION; CASE STUDY 7: OPERATING A LARGE-SCALE BA SERVICE; 10 DELIVERING A CUSTOMER-ORIENTED BA SERVICE; INTRODUCTION; IDENTIFYING THE 'CUSTOMER'; CATEGORIES OF CUSTOMER; WORKING WITH CUSTOMERS; ANALYSING CUSTOMERS; CONCLUSION; 11 FOSTERING A BA SERVICE CULTURE; INTRODUCTION; THE ESSENCE OF CULTURE; CULTURAL FRAMEWORKS; THE BA SERVICE CULTURE; CONCLUSION; 12 IMPROVING BA SERVICE QUALITY; INTRODUCTION; QUALITY AND IMPROVEMENT CULTURE; CONTINUAL SERVICE IMPROVEMENT (CSI); QUALITY MANAGEMENT; QUALITY MANAGEMENT TECHNIQUES; CONCLUSION

CASE STUDY 8: INSTILLING A QUALITY FOCUS TO ENABLE BUSINESS ANALYSTS TO SUCCEED AND THRIVE

This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.

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