Disaster planning and preparedness in the hotel industry / by Ahmad Rasmi Albattat, Ahmad Puad Mat Som.

Includes bibliographical references and index.

Front Cover; Disaster Planning and Preparedness in the Hotel Industry; Copyright Page; Contents; List of Figures; List of Tables; List of Abbreviations; About the Authors; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; Chapter 2 Disaster and Emergency Planning and Preparedness in Hotels; 2.1. Introduction; 2.2. The Evolution of Disasters; 2.2.1. The History of Disasters; 2.3. Definitions; 2.4. Disaster Typology; 2.5. Disaster Management Models and Theories; 2.5.1. Chaos Theory; 2.5.1.1. Edge of Chaos; 2.5.1.2. Bifurcation and Cosmology

2.5.1.3. Self-organisation and Strange Attractors2.5.2. Hyogo Disaster Reduction Framework; 2.5.3. Disaster Preparation, Proactive and Reactive Responses; 2.6. Emergency Planning and Preparedness in the Hotel Industry; 2.7. Preparedness: Expecting the Unexpected; 2.8. Hazard Mitigation as a Central Planning Function; 2.9. Planning for 'All Hazards'; 2.10. Inclusive Management in Emergency Planning; 2.11. Emergency Organizations' Collaboration; 2.12. Barriers that Impede Successful Planning; 2.12.1. Social Barriers; 2.12.2. Economic Barriers and Facilitators

2.12.3. Institutional Barriers and Facilitators2.12.4. Individual Perception Barriers and Facilitators; 2.13. The Dirty Twelve: Dozen Failures in Planning; 2.13.1. Lack of Efficient Communication; 2.13.2. Poor Coordination Plans; 2.13.3. Ambiguous Authority; 2.13.4. Who's in Charge?; 2.13.5. Counterterrorism vs Hazards Response; 2.13.6. Lack of Training; 2.13.7. Learning Lessons; 2.13.8. Un-integrated Performance Assessment; 2.13.9. Social Factors; 2.13.9.1. Chaos and Rumour; 2.13.9.2. Personal and Community Preparedness; 2.13.9.3. Disaster Mental Health Professionals

2.14. Disaster and Emergency Management in Jordan2.14.1. The Guide for Hazard Assessment by the Jordanian HCCD; 2.15. An Overview of Disasters and Emergencies Affecting Jordan; 2.15.1. Arab Spring Revolution; 2.15.2. Amman Bombings of 2005; 2.15.3. Global Financial Crisis; 2.15.4. Natural Disasters; 2.15.5. Libyan Patient's Profile 2012; 2.15.6. Iraq Wars (1980, 1991, 2003); 2.15.7. September 11 Terrorist Attack; Chapter 3 Analysis and Findings; 3.1. Effects of Disasters and Emergencies on the Hotel Industry; 3.2. Disasters and Emergencies Affecting Jordanian Hotels

3.2.1. Impact of Arab Spring Revolution and Regional Political Disturbances3.2.2. Impact of Amman Bombings in 2005 on Hotels; 3.2.3. Impact of September 11 and the Global Financial Crisis; 3.2.4. Impact of Natural Disasters on Hotels; 3.2.5. Isolated Incidents in Hotels; 3.3. Hotel Disaster and Emergency Planning and Preparedness; 3.3.1. Standard Procedures and Regulations; 3.3.2. During Emergency; 3.3.3. Post Emergency; 3.4. Emergency Planning Constraints; 3.5. Emergency and Disaster Management; 3.5.1. Factors Contributing to Successful Emergency Planning

By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.

Online resource; title from digital title page (viewed on February 19, 2019).

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