Powerhouse : insider accounts into the world's top high-performance organizations / Brian MacNeice and James Bowen.

Includes bibliographical references and index.

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About the authors ; Acknowledgements ; 01 Introduction; Building lives through lending; Educating a nation; A search for insights; Background to our project; Cutting to the chase -- the 'what' and the 'how' of enduring high performance; Making the best use of this book; Note; 02 Grameen Bank; What makes Grameen Bank a performance powerhouse?; Grameen Bank powerhouse; The poor professors of Jobra; US27 that changed the lives of 100 million families; 'Everything they do, we do the opposite'; Grameen is still a bank; The '16 Decisions' ; Branch number 23760207.

Sustainable from the startThe five-star branch; No one stands alone; The four principles; Never standing still -- Grameen II; 'We are not job seekers, we are job creators'; The Museum of Poverty; Powerhouse Principle 1: ambition; Notes; 03 Médecins Sans Frontières; What makes Médecins Sans Frontières a performance powerhouse?; The Médecins Sans Frontières powerhouse; Go where the patients are; The MSF charter -- more than rhetoric; Serving those in most need; Empowered to impact; Earning their MSF T-shirt; MSF mission in Haiti; MSF -- a high-performance organization.

Powerhouse Principle 2: purposeNotes; 04 Southwest Airlines; What makes Southwest Airlines a performance powerhouse?; The Southwest Airlines powerhouse; Flying across Texas; LUV is all around; Fixing the 'what', 'why' and -- most importantly -- the 'how'; Enabling the 'how' by finding and engaging the right people; Mobilizing employees around the 'measures that matter'; Building understanding and ownership of metrics; Aligning employee and airline interests; Act like owners; Modelling and managing employee performance; Managing performance and making it consequential.

Motivating innovation and rapid continuous improvementInnovation in action; Driving better decisions; Building customer insight and intimacy; Without a heart, it is just a machine; Powerhouse Principle 3: measures; Notes; 05 US Marine Corps; What makes the US Marine Corps a performance powerhouse?; The US Marine Corps powerhouse; Becoming a Marine -- Parris Island graduation day; The role of the Marines -- where they fit; Marine Corps recruit training, Parris Island; Clarity of direction, aligning institutional and individual aspirations; Relentlessly high standards -- embedded in the culture.

Marine Corps standards -- anchored in valuesHow high standards are achieved -- creating a culture; Delegated, effective decision making -- close to the action; Commander's intent; You don't join the Marines, you become one; Powerhouse Principle 4: standards; Notes; 06 Curtis Institute of Music; What makes the Curtis Institute of Music a performance powerhouse?; The Curtis Institute powerhouse; An inspirational setting; The birth of a great institution; Free-tuition policy; Petri dish of talent; High entry standards; Uniquely low student-faculty ratio; Advocates for the art form.

"Why are the New Zealand All Blacks the best rugby team in the world? How does the Kirov Ballet produce generation after generation of exceptional ballerinas? How did Southwest Airlines evolve from being an idiosyncratic Texan airline to become one of the most successful businesses internationally? How does the Finnish School Education System deliver great results by breaking conventions? Powerhouse uncovers the performance secrets of some of the most impressive organizations around the world and reveals the key principles they have in common to enable any business to raise their own bar. To understand what makes these organizations great, MacNeice and Bowen have conducted immersive and personal research; investigating their culture, interviewing their leaders and observing their everyday practice. Despite this diverse range of seemingly contrasting industries - business, sport, technology, finance, the arts - each of these successful institutions share a common bond: they are world-class industry leaders and have repeatedly outperformed their competition. Powerhouse explores what lessons can be learnt from these organizations to provide a unique and in-depth analysis of how enduring high performance can be developed."

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