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			Whom can we trust? : how groups, networks, and institutions make trust possible / Karen S. Cook, Margaret Levi, and Russell Hardin, editors. by Hardin, Russell, 1940- Levi, Margaret Cook, Karen S Series: Russell Sage Foundation series on trust Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : Russell Sage Foundation, ©2009 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			L'évaluation de programme axée sur le jugement crédible / sous la direction de Marthe Hurteau, Sylvain Houle et François Guillemette. by Hurteau, Marthe, 1949- Houle, Sylvain, 1970- Guillemette, François Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Québec : Presses de l'Université du Québec, ©2012 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Mastering gamification : customer engagement in 30 days : the revolutionary way to attract customers, keep them coming back for more, and take your business to the next level / Scot Harris, Kevin O'Gorman. by Harris, Scot [author.] O'Gorman, Kevin [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Birmingham, UK : Impackt Publishing, 2014 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Loyalty cards in the apparel industry in Germany and Spain. by Janotta, Sarah-Mailin Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hamburg : Diplomica Verlag, 2014 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. by Fleming, Noah [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : AMACOM, American Management Association, [2015] Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques / Mike Grigsby. by Grigsby, Mike [author.] Series: Marketing science series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, [2016] Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Unreliable Narration and Trustworthiness : Intermedial and Interdisciplinary Perspectives. by Nünning, Vera, 1961- Series: Narratologia Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Berlin/Boston : De Gruyter, 2015 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Organizing for reliability : a guide for research and practice / edited by Rangaraj Ramanujam and Karlene H. Roberts. by Ramanujam, Rangaraj [editor.] Roberts, Karlene H [editor.] Series: High reliability and crisis management Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Stanford, California : Stanford Business Books, an imprint of Stanford University Press, [2018]Copyright date: ©2018 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			From voices to results : questions, tools, and analysis : proven techniques for understanding and engaging with your customers / Robert Coppenhaver. by Coppenhaver, Robert [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Birmingham, UK : Packt Publishing, 2018 Other title: Proven techniques for understanding and engaging with your customers Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty / Shep Hyken. by Hyken, Shep [author.] Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Shippensburg, PA : Sound Wisdom, [2018] Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Proaktive Kundenbindung im B2B-Bereich : Churn Prevention am Beispiel der ITK-Branche / Arne Belter. by Belter, Arne Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hamburg : Diplomica Verlag, 2018 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. by Hinson, Robert (Robert Ebo) [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Charlotte, NC : Information Age Publishing, 2019 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY by PHILLIP VAN HOOSER Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [Place of publication not identified] SOUND WISDOM. Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Building Brand Communities [electronic resource] : How Organizations Succeed by Creating Belonging : How Organizations Succeed by Creating Belonging. by Jones, Carrie Melissa Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Oakland, UNITED STATES Berrett-Koehler Publishers, Incorporated 2020 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by Gitomer, Jeffrey, 1946- Zemke, Ron Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, ©1999 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Selling to major accounts : tools, techniques, and practical solutions for the sales manager / Terry R. Bacon. by Bacon, Terry R Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : American Management Assoc., 1999 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Inference and generalizability in applied linguistics : multiple perspectives / edited by Micheline Chalhoub-Deville, Carol A. Chapelle, Patricia Duff. by Chalhoub-Deville, Micheline Chapelle, Carol A Duff, Patricia Series: Language learning and language teaching ; v. 12. Material type: Text; Format: available online festschrift ; Literary form: Not fiction Publication details: Amsterdam ; Philadelphia : J. Benjamins Pub. Co., ©2006 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			The customer code : the sorry state of Garrett's Books / Samuel D. Allman. by Allman, Samuel D Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Kennesaw, GA : Sam Allman, ©2006 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			The stairs of customer loyalty / Tony Alessandra. by Alessandra, Anthony J Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [Place of publication not identified] : [Electronic & Database Pub.], ©2007 Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)
			Rules of thumb for maintenance and reliability engineers / Ricky Smith, R. Keith Mobley. by Smith, Ricky Mobley, R. Keith, 1943- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, ©2008 Other title: Maintenance and reliability engineers Online resources: Click here to access online Availability: Items available for loan: OPJGU Sonepat- Campus (1). Place hold Add to cart (remove)