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Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina. by Series: Best practices in library services
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Lanham : The Scarecrow Press, Incorporated, 2013
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Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Transforming libraries, building communities : the community-centered library / Julie Biando Edwards, Melissa S. Robinson, Kelley Rae Unger. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Lanham : The Scarecrow Press, Incorporated, 2013
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Patron behavior in libraries : a handbook of positive approaches to negative situations / [edited by] Beth McNeil and Denise J. Johnson. by Series: ALA editions
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Chicago : American Library Association, 1996
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Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. by Series: Occasional papers (Library Administration and Management Association)
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Chicago : American Library Association, 1994
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Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Dealing with difficult people in the library / Mark R. Willis. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Chicago : American Library Association, 1999
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Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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