TY  - BOOK
AU  - Cortes,Pablo
TI  - Online dispute resolution for consumers in the European Union 
SN  - 9780415562072
AV  - KJE4169 .C67 2010
U1  - 347.9094 22
PY  - 2010///
CY  - London
PB  - Routledge
KW  - Arbitration and award
KW  - European Union countries
KW  - Data processing
KW  - Dispute resolution (Law)
KW  - Electronic commerce
KW  - Law and legislation
N1  - Includes bibliographical references; Consumer protection and access to justice in the e-commerce era : a European perspective -- Online dispute resolution as a consumer redress strategy -- Consumer adjudicative processes supported by ICT : court processes and arbitration -- Online mediation for consumers : the way forward -- The need for a legal framework to develop consumer ODR in the EU
ER  -