TY - BOOK AU - Wuyts,Stefan AU - Dekimpe,Marnik G AU - Gijsbrechts,Els AU - Pieters,Rik TI - Connected customer : the changing nature of consumer and business markets SN - 9781848728370 AV - HF5415.32 .C6536 2010 U1 - 658.8342 22 PY - 2010/// CY - London PB - Routledge KW - Consumer behavior KW - Branding (Marketing) KW - Marketing KW - Aufsatzsammlung KW - swd N1 - Includes bibliographical references and indexes; Opportunities and challenges in studying customer networks / Christophe Van den Bulte -- Understanding the relational ecosystem in a connected world / Conor M. Henderson and Robert W. Palmatier -- Connectivity, control, and constraint in business markets / Stefan Wuyts -- The connected patient / Nuno Camacho, Vardit Landsman, and Stefan Stremersch -- Is Mr. Spock a good candidate for being a connected customer? : the role of emotion in decision making / Baba Shiv -- God and mammon : the influence of religiosity on brand connections / Aric Rindfleisch, Nancy Wong, and James E. Burroughs -- Brand platforms as strategic investments : leveraging customer connections to manage profitability, growth, and risk / Rajendra K. Srivastava and Thorsten Wiesel -- The shadow of other people: socialization and social comparison in marketing / Ronald Burt -- Viral marketing : what is it, and what are the components of viral success? / Ralf van der Lans and Gerrit van Bruggen -- Social connectivity, opinion leadership, and diffusion / Jacob Goldenberg, Sangman Han, and Donald R. Lehmann -- The effect of negative word-of-mouth in social networks / Andre Bonfrer ER -