TY  - GEN
AU  - Bazerman, Max H
AU  - Watkins, Michael D
TI  - Predictable surprises: the disasters you should have seen coming, and how to prevent them
SN  - 9781591391784
U1  - 363.34 22
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
ER  -