TY  - BOOK
AU  - Cortes,Pablo
TI  - Online dispute resolution for consumers in the European Union
T2  - Routledge research in IT and e-commerce law
SN  - 9780203847756
AV  - KJE4169 .C67 2011
U1  - 347.2409 
PY  - 2011///
CY  - Abingdon, Oxon, New York, N.Y.
PB  - Routledge
KW  - Arbitration and award
KW  - European Union countries
KW  - Data processing
KW  - Dispute resolution (Law)
KW  - Electronic commerce
KW  - Law and legislation
N1  - Includes bibliographical references (pages [233]-254) and index; 1. Consumer protection and access to justice in the era of electronic commerce : a European perspective -- 2. Online dispute resolution : an emerging option for consumer redress -- 3. Consumer adjudicative processes supported by technology : court processes and arbitration -- 4. Online mediation for consumers : the way forward -- 5. A legal framework to develop consumer ODR in the EU : a proposal
UR  - https://www.taylorfrancis.com/books/9781136943508
ER  -