TY - BOOK AU - Klingborg,Jon ED - American Animal Hospital Association. TI - Exam room communication for veterinarians: the science and art of conversing with clients SN - 9781583261699 AV - SF610.5 .K55 2011eb U1 - 636.089 23 PY - 2011/// CY - Lakewood, Colo. PB - AAHA Press KW - Interpersonal communication KW - Communication in medicine KW - Veterinary medicine KW - Practice KW - Veterinarians KW - Psychology KW - Communication KW - Medical personnel and patient KW - Veterinary Medicine KW - methods KW - Physical Examination KW - veterinary KW - Professional-Patient Relations KW - psychology KW - Médecine vétérinaire KW - Relations personnel médical-patient KW - Communication interpersonnelle KW - Communication en médecine KW - Pratique KW - Vétérinaires KW - Psychologie KW - veterinary medicine KW - aat KW - communication functions KW - communication (function) KW - MEDICAL KW - Food Animal KW - bisacsh KW - Small Animal KW - fast KW - Electronic books N1 - Includes bibliographical references and index; What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand UR - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=417092 ER -