TY  - BOOK
AU  - Mastracci,Sharon H.
AU  - Guy,Mary E.
AU  - Newman,Meredith A.
TI  - Emotional labor and crisis response: working on the razor's edge 
SN  - 9780765625205
AV  - HD5713.6.U54 M37 2012eb
U1  - 363.34068/1 23
PY  - 2012///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Public service employment
KW  - United States
KW  - Psychological aspects
KW  - Crisis management
KW  - Création d'emplois
KW  - États-Unis
KW  - Aspect psychologique
KW  - Gestion de crise
KW  - NATURE
KW  - Natural Disasters
KW  - bisacsh
KW  - SOCIAL SCIENCE
KW  - Disasters & Disaster Relief
KW  - fast
KW  - Electronic books
KW  - gtlm
N1  - Includes bibliographical references (pages 153-164) and index; Emotional labor as public good and the state as harbor of refuge --; A blind spot in public administration theory--but not in practice --; Human capital issues --; Communicating competence and cultivating trust --; Who gets the blame? Who gets the credit? Government responsiveness and accountability --; Of the people : legitimacy, representativeness, and the difference that gender makes --; Professional standards and discretion in crisis response --; Reflections on the why, how, and what of emotional labor
N2  - "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=386174
ER  -